troubleshooting steps Archives

Winsage

May 16, 2025

Microsoft confirms May Windows 10 updates trigger BitLocker recovery

Microsoft has acknowledged an issue affecting some Windows 10 and Windows 10 Enterprise LTSC 2021 systems after the installation of the May 2025 security update (KB5058379), causing devices to boot into BitLocker recovery mode. This problem arises when the update leads to multiple startup failures, preventing the system from initiating Automatic Repair without the recovery key. Users experiencing this issue may see LSASS errors and the 0x800F0845 error code in the Windows Event Viewer. Reports indicate that various devices from manufacturers like Lenovo, Dell, and HP are affected. Microsoft suggests troubleshooting steps such as disabling Intel Trusted Execution Technology, Secure Boot, Virtualization Technologies, or Firmware Protection. This is not the first occurrence of such issues, as similar problems were reported after previous updates in August 2024 and August 2022.

Winsage

May 9, 2025

Struggling with the latest Windows 11 update? You aren’t alone

Many users are experiencing issues with Windows 11 following a recent update, including sluggish performance, Wi-Fi connectivity problems, and blue screen errors. To troubleshoot, users should first ensure their PC meets the minimum system requirements for Windows 11, which include: - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor or SoC. - RAM: At least 4 GB. - Storage: 64 GB or more of available storage. - Firmware: UEFI firmware with Secure Boot capability. - TPM: Trusted Platform Module (TPM) version 2.0 must be enabled. - Graphics Card: Compatible with DirectX 12 or later and have a WDDM 2.0 driver. - Display: High definition (720p) display, at least 9 inches diagonally, with 8 bits per color channel. - Internet and Microsoft account: Required for initial setup of Windows 11 Home and for updates and some features on all editions. To resolve issues, users can: 1. Uninstall the latest update via Settings > Update & Security > Windows Update > View update history > Uninstall updates. 2. Run the Windows Update Troubleshooter found in Settings > System > Troubleshoot > Other troubleshooters. 3. Check for driver updates in Device Manager by looking for devices with a yellow exclamation mark. 4. Perform a System Restore through Control Panel > Open System Restore. 5. Use Microsoft's built-in repair tool "Fix problems using Windows Update" found in Settings > System > Recovery. 6. Check for known issues acknowledged by Microsoft. 7. Access advanced startup options by holding down the Shift key while clicking Restart to use Startup Repair or Command Prompt. 8. Reset the PC from the advanced recovery menu, which can reinstall Windows while preserving files or perform a clean reset. Users should back up important files before proceeding with significant troubleshooting steps.

AppWizard

April 16, 2025

How to remove a work profile from an Android device

A work profile on Android devices helps users separate personal and professional data, allowing IT administrators to manage corporate data remotely without affecting personal information. When an Android device is enrolled in an organization's Mobile Device Management (MDM) platform, a work profile is created, enabling IT to control data usage, notifications, applications, and security. Upon an employee's departure, the work profile is typically removed to protect corporate data, while personal data remains intact. Users can remove the work profile through the device's Settings or the MDM application. IT administrators can also delete a work profile via the MDM system to safeguard corporate information without wiping the entire device. Troubleshooting steps are available if difficulties arise during the removal process.

AppWizard

March 17, 2025

Rise of the Ronin’s PC troubles continue as players report disappearing saves on Steam

Players of Rise of the Ronin have reported lost save data following its release on Steam, compounding existing performance issues. Koei Tecmo acknowledged the problem and is investigating the save data issues, suggesting potential remedies such as resolving conflicts with third-party file sharing services, restoring from backup save data, and ensuring Steam Cloud is activated. Players have experienced significant losses of progress due to an error code that appears when closing the game, affecting both local and cloud saves. Koei Tecmo plans to release a patch to improve PC performance and recommends capping the frame rate at 60 FPS, which has disappointed some players expecting higher performance. Players are advised to save frequently and check their Steam Cloud backups to avoid losing progress.

Winsage

February 26, 2025

One Windows 10 PC Will Not Install Feb 2025 Cumulative Update

A user is experiencing difficulties updating their 32-bit Windows 10 system, which is fully updated as of January 2025 and configured to use Windows Server Update Services (WSUS). The February update fails to install, presenting the error code 0x8007000d. The user has performed various troubleshooting steps, including running chkdsk, DISM, sfc, the Windows Update Troubleshooter, renaming the SoftwareDistribution folder, executing a Windows Update reset script, and attempting manual installations. Despite these efforts, the CBS log indicates errors related to file decompression, and the user has re-downloaded the update files multiple times without success. The computer remains stable and functions well, complicating the troubleshooting process.

Winsage

February 6, 2025

How to Add Fingerprint Authentication to Your Windows 11 Computer

To set up fingerprint recognition on Windows 11, follow these steps: 1. Open the Windows 11 Settings app by pressing the Windows Key and typing “settings.” 2. Navigate to the Accounts menu from the sidebar. 3. Click on Sign-in options. 4. Select Fingerprint recognition (Windows Hello) and click “Set up.” Enter your PIN or create one if you haven't already, then follow the prompts to register your fingerprint. If your fingerprint fails to work, you can revert to your PIN. Troubleshooting steps include restarting your computer, resetting your fingerprint data, adding an alternative fingerprint, or updating the fingerprint sensor drivers. Windows 11 also allows the use of facial recognition as an alternative to fingerprint authentication through Windows Hello. Benefits of using fingerprint sign-in include faster login, enhanced security due to the difficulty of replicating biometric data, and facilitating a transition to passwordless authentication systems.

Winsage

December 19, 2024

No sound after waking from Sleep mode or Hibernate in Windows 11

Users of Windows 11 and 10 have reported issues with no sound after waking their computers from Sleep or Hibernate mode, often due to a corrupted audio driver or crashes of the audio service. Troubleshooting steps include: 1. Check for Windows Update. 2. Run the Audio Troubleshooter. 3. Roll back the audio driver. 4. Reinstall the audio driver. 5. Check the status of essential services (Windows Audio, Windows Audio Endpoint Builder, Plug and Play). 6. Update the chipset driver. 7. Restore or reset the PC. Improper Power Management settings for keyboard and mouse can prevent a computer from waking up from Sleep or Hibernate. Uninstalling and reinstalling the audio driver can resolve sound issues, and checking application settings and the Volume Mixer may also help.

Winsage

November 27, 2024

Why Microsoft Is Blocking Windows Updates If You Play Ubisoft Games

Ubisoft's update for Star Wars Outlaws has revealed compatibility issues for users on Windows 11 24H2, affecting multiple Ubisoft titles including Assassin’s Creed Valhalla, Assassin’s Creed Origins, Assassin’s Creed Odyssey, and Avatar: Frontiers of Pandora. Players report problems such as games becoming unresponsive during startup, loading, or gameplay, as well as black screens and performance drops. Microsoft has introduced a compatibility check to postpone the Windows 11 24H2 update if these titles are installed. For users already on the update, Microsoft suggests using Task Manager to end the task of the problematic game to restore system responsiveness.

Winsage

November 15, 2024

Windows 11 update bug falsely warns of end of support, confusing users

A new mandatory security patch for Windows 11, update KB5046633 for the 23H2 version, was released recently. Users who installed this update are receiving an erroneous warning about the end of support for Windows 11 23H2, which is actually set to receive support until November 11, 2025. Microsoft has stated that this warning is a reporting bug and is investigating the issue, with a fix expected within the week. Users are advised to log off and restart their systems or wait for the server-side update. Additionally, a legitimate end-of-support notification was issued for Windows 11 22H2 users, who are encouraged to upgrade as that version will no longer receive updates.

AppWizard

November 7, 2024

Gmail ‘Suddenly’ Stops Working—New Warning As Google Update Goes Wrong

Pixel users are experiencing significant app malfunctions on Android 15, particularly with Gmail, due to issues stemming from a recent Google Play update. Many users report that their devices indicate "Google Play Services is not supported," rendering both first and third-party applications inoperative. Error messages related to Google Play Services being unavailable or outdated have been noted, and the problems may extend beyond Pixel devices. Users have attempted various troubleshooting steps, including factory resets, with mixed results. Some users are advised to opt out of the Google Play services beta and restart their devices, but this solution has not been universally effective.