troubleshooting steps Archives

Winsage

February 6, 2025

How to Add Fingerprint Authentication to Your Windows 11 Computer

To set up fingerprint recognition on Windows 11, follow these steps: 1. Open the Windows 11 Settings app by pressing the Windows Key and typing “settings.” 2. Navigate to the Accounts menu from the sidebar. 3. Click on Sign-in options. 4. Select Fingerprint recognition (Windows Hello) and click “Set up.” Enter your PIN or create one if you haven't already, then follow the prompts to register your fingerprint. If your fingerprint fails to work, you can revert to your PIN. Troubleshooting steps include restarting your computer, resetting your fingerprint data, adding an alternative fingerprint, or updating the fingerprint sensor drivers. Windows 11 also allows the use of facial recognition as an alternative to fingerprint authentication through Windows Hello. Benefits of using fingerprint sign-in include faster login, enhanced security due to the difficulty of replicating biometric data, and facilitating a transition to passwordless authentication systems.

Winsage

December 19, 2024

No sound after waking from Sleep mode or Hibernate in Windows 11

Users of Windows 11 and 10 have reported issues with no sound after waking their computers from Sleep or Hibernate mode, often due to a corrupted audio driver or crashes of the audio service. Troubleshooting steps include: 1. Check for Windows Update. 2. Run the Audio Troubleshooter. 3. Roll back the audio driver. 4. Reinstall the audio driver. 5. Check the status of essential services (Windows Audio, Windows Audio Endpoint Builder, Plug and Play). 6. Update the chipset driver. 7. Restore or reset the PC. Improper Power Management settings for keyboard and mouse can prevent a computer from waking up from Sleep or Hibernate. Uninstalling and reinstalling the audio driver can resolve sound issues, and checking application settings and the Volume Mixer may also help.

Winsage

November 27, 2024

Why Microsoft Is Blocking Windows Updates If You Play Ubisoft Games

Ubisoft's update for Star Wars Outlaws has revealed compatibility issues for users on Windows 11 24H2, affecting multiple Ubisoft titles including Assassin’s Creed Valhalla, Assassin’s Creed Origins, Assassin’s Creed Odyssey, and Avatar: Frontiers of Pandora. Players report problems such as games becoming unresponsive during startup, loading, or gameplay, as well as black screens and performance drops. Microsoft has introduced a compatibility check to postpone the Windows 11 24H2 update if these titles are installed. For users already on the update, Microsoft suggests using Task Manager to end the task of the problematic game to restore system responsiveness.

Winsage

November 15, 2024

Windows 11 update bug falsely warns of end of support, confusing users

A new mandatory security patch for Windows 11, update KB5046633 for the 23H2 version, was released recently. Users who installed this update are receiving an erroneous warning about the end of support for Windows 11 23H2, which is actually set to receive support until November 11, 2025. Microsoft has stated that this warning is a reporting bug and is investigating the issue, with a fix expected within the week. Users are advised to log off and restart their systems or wait for the server-side update. Additionally, a legitimate end-of-support notification was issued for Windows 11 22H2 users, who are encouraged to upgrade as that version will no longer receive updates.

AppWizard

November 7, 2024

Gmail ‘Suddenly’ Stops Working—New Warning As Google Update Goes Wrong

Pixel users are experiencing significant app malfunctions on Android 15, particularly with Gmail, due to issues stemming from a recent Google Play update. Many users report that their devices indicate "Google Play Services is not supported," rendering both first and third-party applications inoperative. Error messages related to Google Play Services being unavailable or outdated have been noted, and the problems may extend beyond Pixel devices. Users have attempted various troubleshooting steps, including factory resets, with mixed results. Some users are advised to opt out of the Google Play services beta and restart their devices, but this solution has not been universally effective.

AppWizard

November 4, 2024

Android apps break due to Google Play services ‘not supported’ error

A number of Pixel device owners are experiencing issues with Google Play services, which is displaying a message that it is “not supported by your device.” This malfunction affects both first and third-party applications, rendering them inoperable on Android 15 stable and QPR1 Beta versions. Popular applications like Gmail are unable to function, and the Discover feed is also impacted. The Play Store is returning an error message indicating that Google Play Services is not available or too old. The issue may extend beyond Pixel devices to other Android users. Some users speculate that the problem may be related to the Google Play services beta program. Suggested troubleshooting steps include opting out of the beta program, restarting devices, and updating to the latest stable version of Play services, though these solutions have not worked for everyone. Some users have resolved the issue by performing a factory reset.

Winsage

November 2, 2024

It blew my mind when I learned you can set up a laptop as a second monitor on Windows 11

Windows 11 allows users to use their laptops as external displays for other computers by installing the Wireless Display app on both devices. To set it up, users must open Settings, navigate to Optional features, and check if Wireless Display is listed. If not, they can add it by clicking "View features," searching for Wireless Display, and following the prompts. To connect, users should open the Wireless Display app on the laptop, then use the "Cast" feature on the other computer to select the laptop. Troubleshooting steps include checking for Miracast support, adjusting power settings, and ensuring both devices are on the same network.

Winsage

November 1, 2024

Try fixing your Windows 11 24H2 network issues with these steps

Users have reported network connectivity issues following the Windows 11 24H2 update. Troubleshooting steps include: 1. Querying the IP address by using commands in an administrative command line session: PLACEHOLDERc1d7ab4061dad558 and PLACEHOLDERcb0300d14ca9cfb4. 2. Setting static DNS servers by configuring the Internet Protocol Version 4 (TCP/IPv4) settings to use 8.8.8.8 (Google's DNS) and 1.1.1.1 (Cloudflare's DNS). 3. Setting a static IP address by entering a unique IP address, subnet, and gateway in the Properties window of the network connection. 4. Resetting network settings by navigating to Settings > Network & internet > Advanced network settings > Network reset. 5. Reinstalling the network adapter driver through Device Manager by updating the driver and selecting from available drivers. These methods aim to restore internet connectivity for affected users.

AppWizard

October 26, 2024

Black Ops 6 (BO6) Not Working on Game Pass. Problems with Launching Explained

Call of Duty has released Black Ops 6, which has generated excitement among fans despite some technical issues. Players have reported problems with rewards and game accessibility on platforms like Steam and Xbox Game Pass. Only Game Pass Ultimate and Game Pass PC subscribers can access new titles on release day, so others may need to purchase the game or upgrade their subscription. Some players have experienced crashes when launching the game via Game Pass, often related to controller remapping software. Troubleshooting steps include verifying game files, running the game as an administrator, repairing the game, and resetting the Xbox app.

Winsage

October 19, 2024

Microsoft explains how to fix Windows 11 24H2 0xc1900101 by trying again or trying harder

The error code 0xc1900101 has been frequently encountered by users attempting to update to Windows 11 24H2, indicating a failed update that rolls back. This issue has been reported during both the Insider testing phase and the final release, first appearing in Insider build 26052 in February and resurfacing in September. Microsoft acknowledged the problem and stated it was addressed in build 27718. The error is often related to driver issues, and Microsoft recommends checking update logs for more information. Users have also expressed their frustrations on the Feedback Hub, with a specific entry receiving over 8,000 upvotes. Additionally, there are methods to force-trigger the update if it is not available on devices.