user reports Archives

AppWizard

June 6, 2025

Natwest is down? Users report issues with banking app and mobile login

Reports of issues with the NatWest app emerged on DownDetector around 8:45 AM today, with many users experiencing problems primarily related to mobile banking and login functionalities. Customers reported their frustrations on X (formerly Twitter), highlighting difficulties accessing their accounts. The NatWest Help account acknowledged a technical issue affecting the app and stated that their team was addressing the situation urgently.

AppWizard

April 27, 2025

Oblivion Remastered got an update on PC Game Pass that broke upscaling just before the weekend

Players of Oblivion Remastered on the Microsoft Store, especially those with a PC Game Pass subscription, are facing issues due to a recent 2GB update aimed at fixing a cross-play problem. This update removed key upscaling options like DLSS and frame generation from the options menu for users who downloaded the game from the Windows/Xbox Store. Bethesda stated that the hotfix was meant for backend adjustments and not to affect gameplay, but players reported that DLSS and FSR options were disabled and that their graphical settings dropped from Ultra to High unexpectedly. Bethesda's community manager acknowledged the situation and mentioned that the team is investigating and plans to release a further hotfix soon.

Winsage

April 5, 2025

Nvidia driver 572.83 is causing a black screen on Windows 11, Windows 10

Nvidia's driver version 572.83, released on March 18, is causing black screens during installation, after rebooting, and while gaming for users of Windows 11 and Windows 10. The update was intended to fix issues with RTX 5080 and 5090 graphics cards but has instead led to widespread reports of black screens, particularly affecting newer 50-series GPUs like the 5070 Ti, 5080, and 5090, as well as some 40-series and older 30-series cards. Users have reported needing to force reboot their systems due to the black screen issue. Additionally, there are isolated reports of the Blue Screen of Death (BSOD) linked to the nvlddmkm.sys file, and some users have experienced severe issues like random white lines on the screen and crashes of Windows 11. Speculation regarding the root cause includes potential DisplayPort handshake problems at high refresh rates, although this has not been conclusively proven. Users facing these issues are advised to revert to a previous stable driver version or try workarounds such as disabling G-Sync or lowering refresh rates.

AppWizard

March 24, 2025

Malicious Game Infects Steam Users With Info-Stealing Malware

Steam removed the game Sniper: Phantom's Resolution due to a security breach involving malware designed to extract sensitive user information. The malware was disguised as a legitimate Windows process and employed tactics like executing Node.js scripts and establishing startup persistence. A month earlier, another game, PirateFi, was found to be spreading the Vidar infostealer, affecting up to 1,500 users. Both incidents highlight the risks associated with malware hosted on trusted platforms like Steam, which may exploit vulnerabilities in submission processes. Users often identified suspicious behavior before the platforms did, indicating delayed detection and response times. The lack of timely communication regarding breaches further exacerbates user concerns.

Winsage

March 12, 2025

The latest Windows Insider build is crashing games, and Nvidia might be the culprit

Build 27808 of Windows Insider, released on March 7, has caused crashes in applications using DirectX 9, particularly affecting the d3d9.dll file. Microsoft is investigating this issue, which primarily impacts users in the Canary channel. There are indications from users that Nvidia GPUs may be related to the crashes, although Microsoft has not confirmed this. Some users have found a workaround by replacing the d3d9.dll file from a previous build, but this requires disabling the Nvidia GPU in Device Manager. The problems seem to be associated with recent RTX 50-series graphics cards. Users in the Canary channel are advised to consider reverting to a previous build or switching to a more stable channel, while the broader user base remains unaffected.

AppWizard

March 10, 2025

Is X down? Thousands report issues with app and website

Account holders of the social media platform X have been experiencing significant disruptions since around 9:30 AM, with many users unable to access the app and website. The issues are widespread across the UK, particularly in major cities such as London, Manchester, Birmingham, and Glasgow. According to data, 61% of complaints are about the app, 34% about the website, and 5% involve server connection issues. The platform is owned by Elon Musk, who acquired it in 2022 for £34.5 billion. DownDetector is a resource that allows users to report issues with various services, including X, and detects incidents when problem reports exceed typical levels.

AppWizard

February 28, 2025

Meta DOWN updates: Thousands report issues with Whatsapp, Messenger, Instagram

Recent disruptions have affected Meta's services, including Messenger, WhatsApp, and Instagram, leading to over 60,000 user reports of difficulties with WhatsApp.

Winsage

February 27, 2025

Windows 10 Mobile’s App Store officially dies—for real this time

Microsoft officially ended support for Windows 10 Mobile five years ago. The Microsoft Store on Windows 10 Mobile has now shut down, with users reporting gray screens or error messages when attempting to access it. Applications like Microsoft Word, Excel, OneNote, and PowerPoint received updates until 2021, but most essential applications became incompatible with Windows 10 Mobile by the time Windows 11 was released. Developers largely abandoned the platform, leaving users with limited options for new apps, which can now only be installed through sideloading.

Winsage

February 27, 2025

Windows 10 Mobile’s App Store officially dies—for real this time

Microsoft ended support for Windows 10 Mobile five years ago. The Microsoft Store on Windows 10 Mobile has shut down, with users reporting a gray screen or error messages when attempting to access it. Office applications received updates until 2021, but the store's closure marks a significant decline for the platform. Some users can still see the Home page of the store but face limitations, such as being unable to install apps or access the Purchased section. Most essential applications became incompatible with Windows 10 Mobile by the time Windows 11 was released, leading to a lack of available apps. Users now resort to sideloading for installing new apps.

AppWizard

February 27, 2025

Is Slack down? Issues reported with messaging app

As of 10:30 a.m. CT, Slack's support team reported ongoing issues with its messaging platform, affecting features such as sending messages, utilizing workflows, and accessing threads. Some users are also having trouble logging in. Disruptions began around 9:27 a.m., with confirmation of the issues by 9:48 a.m. Slack identified that various API endpoints and functionalities related to messaging were affected. DownDetector.com reported a significant increase in user complaints starting around 8 a.m., indicating widespread issues with the app and server connections.