user reports Archives

Winsage

May 14, 2026

Dell confirms its SupportAssist software causes Windows BSOD crashes

Dell's SupportAssist software is causing blue-screen crashes on certain Windows systems, attributed to a recent update to the SupportAssist Remediation service, specifically version 5.5.16.0. Users experiencing these crashes are advised to uninstall or disable the service to resolve the issue. Dell has acknowledged the problem and is working on a solution. Uninstalling the service may result in the loss of system repair points created by Dell OS SupportAssist Recovery. Users still facing issues after uninstallation should contact Dell support. This incident follows previous software challenges faced by Dell, including blue screens from earlier SupportAssist versions and BIOS updates that prevented some laptops from booting. Additionally, vulnerabilities have been identified in the BIOSConnect feature of Dell SupportAssist, posing security risks.

Winsage

May 1, 2026

Microsoft fixes Remote Desktop warnings displaying incorrectly

Microsoft resolved an issue affecting the display of security warnings when opening Remote Desktop (.rdp) files across all supported Windows versions, including Windows 11, Windows 10, and Windows Server. This problem was particularly evident on devices with multiple monitors having different display scaling settings. The fix was included in the optional KB5083631 preview cumulative update for Windows 11. The issue arose after the installation of the April 2026 security update, which introduced security warnings to enhance protection against phishing attacks. Users reported misalignment and obscured buttons in the security dialog, making it difficult to interact with. Additionally, the April security updates caused issues with third-party backup applications on Windows 11 systems and led to restart loops and failures during update installations on Windows Server.

AppWizard

April 25, 2026

120 Steam users now own 20,000 games or more, three whales own over 40,000 games — one player’s library is worth nearly $750,000 at today’s prices

120 individuals have collections of 20,000 games or more on Steam, with the largest collection belonging to Sonix, who has 43,085 titles valued at nearly 0,000. Many gamers own hundreds or thousands of titles and often buy the same game multiple times due to sales. Playing through a collection of 40,000 games would take approximately seven years of continuous gameplay or 21 years with eight hours of daily gaming. Building such a library could take around three months of dedicated effort, assuming one minute per game purchase.

AppWizard

April 15, 2026

Facebook Messenger down? Meta users report problems

Facebook Messenger has been experiencing significant disruptions since approximately 11:16 AM EDT on Wednesday, as reported by users and documented on Downdetector. On the same day, Meta launched its new AI model, Muse Spark, designed to replace Llama 4 and enhance features across its platforms, including Messenger. Muse Spark is currently accessible only in the United States.

AppWizard

March 12, 2026

Facebook Messenger Will Use AI to Read Your Chats and Help Stop Scams

Meta is implementing advanced AI-driven tools to enhance user safety on Facebook and Messenger, aiming to proactively detect suspicious behavior and reduce scams. Key features include warning notifications for dubious friend requests, enhanced scam detection in Messenger conversations, and a push for verified advertisers to account for 90% of ad revenue by 2026. Additionally, Meta is collaborating with law enforcement to take direct action against scam operations, resulting in the disabling of over 150,000 scam-related accounts and the removal of 159 million scam ads last year.

AppWizard

March 11, 2026

Meta rolls out new scam detection tools to Facebook, WhatsApp, and Messenger

Meta has introduced new scam detection tools for Facebook, WhatsApp, and Messenger to enhance user safety. On Facebook, the company is testing alerts for suspicious friend requests, warning users about accounts with dubious activity indicators. For WhatsApp, device linking warnings are being implemented to protect users from scams involving unauthorized device connections. In Messenger, advanced scam detection will be expanded to more countries, analyzing conversations for scam patterns and providing warnings to users. Meta removed over 159 million scam ads last year, with 92% taken down before user reports, and eliminated 10.9 million accounts associated with scams on Facebook and Instagram.

AppWizard

March 11, 2026

Facing Instagram messaging glitches, connection issues and other failures in US? Thousands report app outa

Instagram experienced a service disruption affecting its messaging system, with over 10,000 users reporting issues primarily in the United States. Key functionalities impacted included the inability to send or respond to Direct Messages (DMs), leading to interruptions in conversations. Users faced challenges like messages failing to send, stagnant replies, and difficulties loading content. Additionally, some users reported issues with posting and publishing content. There was no official statement from Meta regarding the cause of the disruption.

AppWizard

February 18, 2026

YouTube fixes major outage that knocked the platform offline for hours

YouTube experienced a significant outage affecting its services, including YouTube Music, YouTube Kids, and YouTube TV, primarily due to issues with its recommendations system. Downdetector recorded 300,000 to 350,000 user reports in the U.S. and numerous complaints globally. By late evening, YouTube confirmed that full service was restored across all platforms, and no videos or accounts were deleted during the disruption. YouTube's engineers are expected to investigate the cause of the failure to prevent future occurrences.

Winsage

February 17, 2026

Microsoft Windows 11 KB5077181 Update Triggers Infinite Restart Loop on Some Devices

Microsoft's Patch Tuesday update, KB5077181, released on February 10, 2026, has caused significant boot failures for users of Windows 11 versions 24H2 (OS build 26200.7840) and 25H2 (OS build 26100.7840), resulting in endless restart loops. Users are reporting over 15 reboot cycles, preventing access to their desktops. Issues include System Event Notification Service (SENS) errors and DHCP problems affecting internet connectivity. Installation errors with codes 0x800f0983 and 0x800f0991 indicate potential hardware, driver, or servicing stack incompatibilities. The update was intended to address 58 vulnerabilities, including six zero-days, but the boot loop issue has overshadowed these enhancements. CVE IDs and their CVSS scores related to the vulnerabilities addressed include: - CVE-2026-21510: 7.5 - CVE-2026-21519: 7.8 - CVE-2026-21533: 8.8 - CVE-2026-20841: 7.1 As of February 15, 2026, there is no "known issues" entry in Microsoft's release notes despite user reports. Users can uninstall the update through the Control Panel if their systems are accessible, or use the Windows Recovery Environment to execute commands for uninstallation if their systems are unbootable.

Winsage

February 16, 2026

Windows 11 KB5077181 Security Update Causing Some Devices to Restart in an Infinite Loop

Microsoft's security update KB5077181, released on February 10, 2026, for Windows 11 versions 24H2 and 25H2, has caused critical boot failures, leading to infinite restart loops for users. The update addresses 58 vulnerabilities, including six zero-day exploits, and introduces new Secure Boot certificates. Users have reported errors such as “a specified procedure could not be found” and DHCP failures, with installation errors like 0x800f0983 and 0x800f0991 affecting specific hardware. To resolve issues, users are advised to uninstall the update and pause Windows Update. Accessing the Windows Recovery Environment may also be necessary for persistent boot loops. While some users experienced improvements, the overall instability highlights risks associated with updates. Microsoft has not acknowledged any known issues related to this update as of February 15.