user support Archives

AppWizard

March 6, 2025

TSplus Introduces Major Update for Remote Control to Android from Any Device

TSplus has released a major update to its Remote Support Android app, now available on the Google Play Store. This update enhances the app's features, which originally allowed users to remotely view and control devices in Full HD resolution at 24 frames per second, with functionalities including keyboard and mouse control, user chat, and device management. The update fully operationalizes the Sharer feature for seamless remote control of Android devices from various platforms. Enhancements include improved performance with upgraded screen encoder and decoder, new settings for optimizing app performance on older devices, shortcuts for quick actions, and improved debugging for easier issue reporting.

Winsage

December 25, 2024

Microsoft posts official uninstall and recovery guide for botched Windows 11/10 update

Microsoft released a new support article detailing the functionality of the Windows 11 feature 'Fix problems using Windows Update' and scenarios where it may not be effective. A shortcut link to the recovery settings menu has been introduced as part of the guidance for installing Windows 11 on unsupported hardware. Microsoft updated another support article regarding the uninstallation of Windows Updates, now including instructions for using the Windows Recovery Environment (WinRE) for this purpose, applicable to both Windows 10 and 11. Users can uninstall updates via WinRE by accessing Troubleshoot > Advanced options > Uninstall Updates. A disclaimer about the end of support for Windows 10 is also present on the page. Additionally, a cautionary note regarding BitLocker recovery key requirements is included. Microsoft has emphasized the importance of system requirements such as TPM and Secure Boot in relation to Windows 11 24H2. Third-party backup and cloning applications are making adjustments to align with these updates.

Winsage

November 18, 2024

All Windows 10 users warned major updates are coming to an end

Windows 10, launched in 2015, remains the most widely used operating system despite the release of Windows 11 in 2021. Microsoft announced that support for Windows 10 will end on October 14, 2025, after which it will no longer receive free security updates. Microsoft has also closed the Windows 10 Beta Channel, with the last build released on November 14. Users in the Beta Channel will be moved to the Release Preview Channel. Microsoft recommends users transition to Windows 11 or purchase new hardware. A paid program for continued updates on Windows 10 is available for £24 per year. Users can disable Microsoft Store app suggestions in the Start menu through settings. Insiders in the Beta Channel can toggle for receiving the latest updates through Windows Update settings.

Tech Optimizer

November 12, 2024

Norton vs McAfee: Compare Antivirus Software 2025

eSecurity Planet maintains editorial independence and may earn revenue through affiliate links. Norton 360 and McAfee Total Protection are security solutions focused on antivirus capabilities, with Norton offering robust customer support and McAfee excelling in privacy and data monitoring. Norton 360 pricing starts at .99 for a single device, while McAfee Total Protection also starts at .99 for a single device. Norton offers various plans: - Norton Antivirus Plus: .99 (1 device) - Norton 360 Standard: .99 (1 device) - Norton 360 Deluxe: .99 (5 devices) - Norton 360 with LifeLock: .99 (10 devices) McAfee offers: - McAfee Basic: .99 (1 device) - McAfee Essential: .99 (5 devices) - McAfee Premium: .99 (unlimited) - McAfee Advanced: .99 (unlimited) - McAfee Ultimate: .99 (unlimited) Both support Windows, Mac, Android, and iOS. Norton provides ransomware protection, while McAfee does not. Both include VPN features and identity theft monitoring. Norton has an overall rating of 4.2/5, with a customer support rating of 5/5. Key features include dark web monitoring, parental controls, and a password manager. McAfee has an overall rating of 3.8/5, with a customer support rating of 4.4/5. Key features include a protection score, social privacy manager, and bank transaction monitoring. Norton offers a 7-day free trial, while McAfee offers a 30-day free trial. Norton provides extensive user support resources, while McAfee lacks training videos for new users. Norton is better for ease of use and customer support, while McAfee is better for privacy and data cleanup features. Alternatives to consider include Bitdefender, PC Matic, and Malwarebytes.

AppWizard

October 29, 2024

Google Play Store could soon answer your app queries, thanks to AI (APK teardown)

Google is developing a feature called “Ask a question” for its Play Store, which will allow users to pose questions about apps directly on the app listing page. This feature will utilize artificial intelligence to provide tailored responses to user inquiries, addressing gaps in standard app descriptions. Code strings found in an APK teardown of Google Play Store version 43.3.32-31 indicate the feature's imminent arrival, with phrases like “Ask a question about this app” and “Created by AI.” The feature is expected to complement previously introduced AI-generated FAQs and will include a button or prompt for users to submit questions. The feature is not yet live, and no official rollout timeline has been provided.

Winsage

October 9, 2024

These Windows versions are no longer supported as of today

Microsoft has announced the retirement of Windows 11 versions 22H2 (Home and Pro) and 21H2 (Enterprise, Education, and IoT Enterprise). Version 22H2, released in 2022, will no longer receive updates after its support period ends, which means users will miss out on new features and security patches. Users can upgrade to version 23H2 or the newly launched version 24H2, though caution is advised with 24H2 due to potential bugs. The Enterprise, Education, and IoT Enterprise editions of Windows 11 have a longer support window of 36 months, and version 21H2 is reaching its end-of-life this year. These editions require manual upgrades, typically managed by IT departments. The rollout of version 24H2 is phased, so not all users will have immediate access. Windows 10's end-of-service date is October 14, 2025.