By 3:20 PM on September 29, over 4,000 users reported issues with the Spotify app, particularly in the UK. Spotify acknowledged the situation on its X page, stating they were checking out the issues. Users expressed confusion and frustration on X, questioning whether the app was down and reporting difficulties in listening to music. Downdetector is a platform that allows users to report service disruptions for various popular services, and it monitors interruptions by collecting problem indicators from social media and other online sources.