Remote desktop connections serve a variety of purposes, from professional tasks to assisting friends and family. Many users have turned to applications like TeamViewer or AnyDesk for such needs, often unaware that Windows 11 offers a built-in solution that simplifies the process. This tool, known as Quick Assist, eliminates the need for additional software, streamlining the experience without adding unnecessary complexity to your system.
Easy to set up
It’s right there
Quick Assist is a modern application preinstalled on every edition of Windows 11, giving it a distinct advantage over other remote assistance solutions. When helping someone troubleshoot their computer, asking them to download yet another application can add to their frustration, especially when alternatives like TeamViewer require online accounts. Quick Assist is readily accessible in the list of installed apps. While the person providing support needs a Microsoft account, the individual receiving help does not, making it easier for everyone involved. Since a Microsoft account is often necessary to use Windows 11, users are unlikely to face any significant hurdles in getting started.
To initiate a session, the helper simply opens the app and provides a support code to the person in need, who then enters it to begin sharing their screen.
It’s safe
Share at your own pace
Quick Assist’s primary function is to allow screen sharing and remote control, which can be daunting, especially when dealing with unfamiliar individuals online. However, Quick Assist takes a cautious approach to permissions. At the start of a session, the user requesting help is informed about the potential risks of screen sharing. Initially, the assistant cannot directly interact with the screen; they can only guide the user through verbal instructions. This ensures that the user maintains control and can avoid any actions that may seem risky.
This gradual approach is particularly beneficial for users who wish to learn how to solve their issues rather than simply having someone else fix them. If at any point the user feels overwhelmed, they can choose to hand over control to the assistant, with the option to terminate the session at any time if they feel uncomfortable.
Some helpful features
There’s a bit more to it
Beyond basic screen sharing and control, Quick Assist offers additional features that enhance the assistance experience without compromising user control. The assistant can utilize tools such as a laser pointer to direct the user’s attention to specific areas on their screen. They can also draw annotations to provide clearer instructions, which are visible only during the session and do not alter the desktop environment.
Moreover, users can exchange text messages during the session. While file transfers are not supported, sharing links to necessary downloads can simplify the troubleshooting process. These features contribute to a safer and more effective assistance experience, reducing the risks associated with granting control to someone unfamiliar.
It’s not a remote desktop replacement, though
An assistance tool first and foremost
While Quick Assist is a valuable tool, it is not designed to replace Microsoft’s Remote Desktop solution or other professional applications like TeamViewer. Those platforms offer features such as unattended access and the ability to manage multiple machines, which are particularly useful for IT professionals and enthusiasts willing to invest in such capabilities.
Quick Assist serves its purpose as a straightforward assistance tool for moments when you need help or wish to assist someone else. For users operating on Windows, it effectively eliminates the necessity for third-party applications. Simply launch Quick Assist from the Start menu, and you’re ready to go. If you haven’t explored this feature yet, now is an excellent opportunity to familiarize yourself with its capabilities.
