What to do if the new type of reset doesn’t fix your problem?
If you’ve exhausted all other troubleshooting options, including the built-in Windows troubleshooters, it may be time for a regular reset. Keep in mind that a conventional reset will keep your personal files but remove all your installed apps and customize settings. So you’ll want to be sure you have the sources for any apps you’d need to reinstall.
To run a regular reset, head back to Settings, select System, and then choose Recovery. Click the “Reset PC” button next to “Reset this PC.” You’ll be asked if you want to keep your personal files or remove everything. You’ll want to keep your files, especially if you haven’t backed them up or synced them elsewhere. Follow the prompts to perform the system reset. After your PC is reset and rebooted, log back in and see if the problem is gone.
