Earlier this week, Microsoft unveiled the KB5043145 non-security preview update (C-release) for Windows 11 versions 23H2 and 24H2. Anticipation surrounded this release, with many speculating whether it would serve as a precursor to the much-anticipated 2024 feature update.
Issues Arise with the Latest Update
However, the excitement was short-lived as users quickly discovered that the update did not deliver the expected enhancements. Instead, it has been linked to a series of significant issues across various systems. Reports indicate that affected devices are experiencing persistent reboot cycles, blue screens, and green screens of death (BSOD/GSOD), as well as booting into BitLocker Recovery through the Windows Automatic Repair Tool.
Microsoft has acknowledged these complications, stating:
Microsoft has received some customer reports of devices restarting multiple times or becoming unresponsive with blue or green screens after trying to install the September 2024 non-security preview Windows update (KB5043145). According to the reports, some devices automatically open the Automatic Repair tool after repeated reboot attempts. This tool tries to diagnose and resolve common issues that might prevent your device from booting properly. In some cases, BitLocker recovery can also be triggered.
Affected platforms:
Client: Windows 11, version 23H2, Windows 11, version 22H2
Server: none
Next steps: We are currently investigating this issue. We will provide an update when more information is available.
This situation echoes similar challenges faced earlier this year in June and July, where users encountered repeated restarts and BitLocker recovery issues. The current update seems to have compounded these problems, creating a frustrating experience for many.
In response to the growing concerns, Microsoft has encouraged affected users to report their experiences via the Feedback Hub. The company is actively seeking to gather more information to expedite their investigation into the matter. They stated:
If you have experienced this issue, please use Feedback Hub to file a report and provide more details. This information helps us expedite our investigation. To learn how to use Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app.
Users are also advised to visit the Feedback Hub and search for “KB5043145” to upvote relevant posts that resonate with their experiences, thereby aiding in the collective effort to address these issues.
