The recent release of what is likely the final security update for the Surface Duo 2 signals a quiet farewell to Microsoft’s foray into the smartphone realm. Launched in October 2021, the device was met with high expectations, yet it has fallen short of delivering the promised support and updates that users anticipated.
With the support window set to close on October 21, the Surface Duo 2 will no longer receive any updates or assistance from Microsoft. This marks a significant moment for a device that, despite its premium price tag of ,500, only received one major Android OS update throughout its lifecycle. In contrast, the original Surface Duo, which debuted with Android 10, managed to secure updates to Android 11 and Android 12L before its support was discontinued last year. While still less than the industry standard of three major updates, it at least offered users a bit more longevity.
As Microsoft has streamlined its Surface device portfolio, the departure of Panos Panay, the former head of Windows and Surface, has further emphasized the company’s shift in focus. The Surface Duo 2’s final update serves as a poignant reminder of the product line’s decline, effectively signaling its end. Microsoft has made it clear that there are no plans to revive the Surface Duo brand or introduce new Android hardware in the future.
This marks the second time Microsoft has exited the smartphone market, following the discontinuation of Windows Phone and Lumia devices in 2017. Should the company consider re-entering this competitive space, many will likely approach with caution, recalling the shortcomings of the Surface Duo experience. The sentiment is clear: a ,500 device that was only updated once is a misstep that leaves little room for forgiveness.
Fool me once, shame on you. Fool me twice, shame on me.
