HSBC confirms ‘intermittent service issues’ after earlier outage
In an early morning flurry of activity, DownDetector lit up with reports from thousands of users encountering difficulties with their online banking. The digital hiccup occurred at approximately 10:14am, drawing the attention of many to the status of their financial services.
The bank swiftly issued words of regret for the disruption and provided reassurances that recovery efforts were underway. Their customers were advised that normal service should resume shortly. A spokesperson for the bank took to X, the platform that has taken Twitter’s baton, to communicate the status update: “Service update: our Online and Mobile Banking Services are recovering. You should be able to use services as normal. Thank you for your patience, and we’re sorry for any inconvenience caused this morning.”
Despite the initial reassurance, a subsequent announcement from HSBC surfaced at 12:30pm, indicating that the earlier problems had morphed into “intermittent service issues.” The tweet from @HSBC_UK underscored an ongoing commitment to rectify the situation: “12:30pm Service Update: We’re continuing to experience intermittent service issues and sincerely apologise for any inconvenience, our team is actively working on a fix. Thank you for your patience and understanding.”
The latest development sparked a mix of reactions from users. Queries and concerns flowed in, ranging from payment capabilities when the app is non-functional to outright statements of the online banking service still being down. One customer shared a sentiment likely echoed by many: “mines still not working my daughters is.”
In the midst of the outage, one voice stood out with a perspective of resilience and satisfaction, noting that the HSBC banking app, despite the current hiccup, usually operates seamlessly: “Working perfectly for me… people forget that sometimes a system goes down once in while HSBC banking app is by far the best in my opinion… and no I don’t work for them.”
What is DownDector?
For those unfamiliar, DownDector functions as a virtual canary in the coal mine for online services. Users visit the site to report any disruptions they encounter with a range of popular platforms, including the likes of Instagram and Facebook. DownDector’s system is designed to flag an incident only when there’s a significant spike in reports, providing a gauge for when a service may truly be experiencing widespread issues.
