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AppWizard
June 16, 2026
In 2017, Respond.io was founded to help businesses adapt to customer shifts towards messaging applications. It is headquartered in Kuala Lumpur and recently raised million in a Series B funding round, following a million Series A round in 2022. The company reported an annual recurring revenue (ARR) of million, a 169% year-over-year increase, with a 30% profit margin. Co-founders include Gerardo Salandra (CEO), Hassan Ahmed (CTO), and Yaroslav Kudritskiy (COO), who initially started the company in Hong Kong before relocating to Malaysia. Respond.io's platform caters to mid- to large-sized B2C enterprises, facilitating customer interactions across various messaging channels and utilizing AI for efficiency. The target market consists of "high-consideration" businesses, with an ideal customer profile of companies having 200 to 10,000 employees. Respond processes 2 billion messages quarterly and has a unique pricing model based on conversation volume rather than per user. The company emphasizes a data flywheel effect that enhances AI capabilities through increased message volume. Plans for growth include hiring, organic expansion, and strategic acquisitions, particularly in Europe and North America, which are projected to become larger revenue segments. Currently, revenue is distributed with 30% from APAC, 30% from Latin America, and 20% from the Middle East and Africa, with the remaining 20% from North America and Western Europe. Salandra expressed a cautious approach to growth and aspirations for a future public offering on Nasdaq.
AppWizard
June 14, 2026
On June 12, users globally experienced significant disruptions on Facebook and Messenger starting around 7:45 PM Bangladesh time. Desktop users received an error message, while mobile app users faced frozen pages. Many were logged out of Messenger and saw an "Unable to log in" message. Initially, WhatsApp and Instagram appeared operational, but later reports indicated disruptions on Instagram and Threads, with the web version of WhatsApp also down for some users. Outage monitoring platforms Downdetector and Is It Down Right Now became inaccessible due to high traffic. By 8:18 PM, some users reported regained access to Facebook and Messenger, although issues persisted. Services for Facebook began restoring around 8:19 PM, with peak outage reports at 7:49 PM totaling 2,738 complaints. In the U.S., peak reports reached 113,843 at 7:55 PM. By the end of the evening, most services, including Facebook, Messenger, and WhatsApp, were accessible again, though sporadic issues remained for some users.
AppWizard
June 13, 2026
Meta's communications chief, Andy Stone, has acknowledged ongoing issues with Facebook but assured users that the company is working to address these challenges. Anecdotal evidence suggests that service is gradually being restored, with some users able to access the platform while others continue to experience difficulties. Facebook outages, though infrequent, can significantly impact its 3.6 billion daily users, as seen in a notable seven-hour outage in 2021 caused by an erroneous command. The recent outage has been described as one of the most significant in recent history, affecting millions globally. Instagram and WhatsApp were also impacted, though they are functioning better than Facebook, with users encountering loading issues on their web versions. During the outage, Facebook displayed a retro-style error page, indicating the service's temporary unavailability.
AppWizard
June 13, 2026
On June 12, users worldwide experienced disruptions on Facebook and Messenger starting around 7:45 PM Bangladesh time. Desktop users received an error message, while mobile app users faced issues with loaded pages. Users attempting to log into Messenger encountered unexpected logouts and an "Unable to log in" notification. Initially, WhatsApp and Instagram seemed unaffected, but later reports indicated that they also faced disruptions. Outage monitoring platforms like Downdetector experienced accessibility issues due to the influx of users seeking updates. By 8:18 PM, some users regained access to Facebook and Messenger, although issues persisted. Recovery signs started around 8:19 PM, with the peak of reported outages at 7:49 PM, logging 2,738 complaints. In the U.S., the peak reached 113,843 reports at approximately 7:55 PM. As the night continued, users reported improved access to Facebook, Messenger, WhatsApp, and Instagram, though sporadic issues remained.
AppWizard
June 13, 2026
Facebook experienced a significant outage that affected users globally, leading to automatic logouts and difficulties logging back in, with many encountering error messages. The main Facebook website displayed messages indicating issues, while Instagram and WhatsApp remained mostly functional, although some users faced sporadic problems with Instagram's web services. There was a lack of communication from Meta regarding the cause and resolution of the outage, leaving users and stakeholders awaiting an official statement.
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