customer support Archives

Tech Optimizer

September 3, 2026

Bitdefender vs Norton 2026: Which Antivirus Wins?

Norton and Bitdefender both have a malware detection rate of 99.8%. Norton excels in phishing protection, blocking 95% of phishing attempts compared to Bitdefender's 89%. In terms of system impact, Bitdefender uses 11% CPU and 183 MB RAM during scans, while Norton uses 23% CPU and 384 MB RAM. Norton offers features such as cloud backup, parental controls, and unlimited VPN, whereas Bitdefender lacks cloud backup and has a limited VPN. Pricing for both is competitive, but Bitdefender generally has cheaper renewal costs. Norton provides faster customer support response times. In a comparison of nine categories, Norton won five and Bitdefender won three. For users needing backup and parental controls, Norton is preferred; for those with older laptops, Bitdefender is recommended.

Winsage

August 31, 2026

Replace another MS Office subscription with a $15 lifetime license

Users can purchase a lifetime license for Microsoft Office Professional Plus 2019 for .97, reduced from the original price of 9. This offer is available until September 1. The suite includes seven applications: Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access. Enhanced features include improved inking capabilities, advanced analysis functions in Excel, and new presentation tools in PowerPoint. Upon purchase, users receive immediate access to software with license keys and download links. Publisher will no longer receive support after October 2026, but the other applications will continue to be available for use.

Tech Optimizer

August 28, 2026

Best McAfee Alternatives 2026: Tested and Compared

Users are increasingly seeking alternatives to McAfee due to high renewal prices and system performance issues. Norton 360 is highlighted as the best alternative, offering superior lab scores, faster scan times, and 50 GB of cloud backup. Bitdefender is noted for its affordability and low system resource usage, while Avast One provides free real-time protection. McAfee's renewal pricing can increase by 200%, and its scans can take nearly 17 minutes with high CPU usage. Users also face challenges with preinstalled trials and cumbersome cancellation processes. Norton 360 has a 96.3% offline detection rate, completing scans 3:25 faster than McAfee, while Bitdefender has a peak CPU usage of 11% during scans. Avast One achieves a perfect score in AV-TEST and offers real-time protection at no cost. To switch from McAfee, users should cancel auto-renewal, download a new antivirus, uninstall McAfee, and run a full scan with the new software.

Tech Optimizer

August 27, 2026

Norton vs McAfee 2026: 8 Rounds, One Winner

Norton outperformed McAfee in several categories, including malware detection (99.8% vs. 99.71%), phishing blocking (95% vs. 94%), and speed of full scans (13:22 vs. 16:47). Norton also offers a cloud backup feature, while McAfee provides unlimited device coverage on two of its plans. In terms of support, McAfee has faster response times (40 seconds vs. 2 minutes). For households with more than three devices, McAfee's plans may be more economical, as Norton has a device limit of 10. Both brands significantly increase renewal prices, with Norton 360 Deluxe rising by 150% and McAfee's plans by 200%.

Tech Optimizer

August 26, 2026

AVG Antivirus Review 2026: Is the Free Version Enough?

AVG AntiVirus Free has an overall rating of 4.2 out of 5 stars, with specific scores of 4.7 for protection, 4.3 for performance and features, and 3.5 for customer support. The software is available for free or can be purchased starting at .88 for the first year, with pricing verified in August 2026. It achieved a 99.77% malware detection rate with only four false alarms and offers features such as real-time protection and Ransomware Protection. However, customer support is rated lower, and there are upselling prompts after scans. AVG is owned by Gen Digital and has been in operation for over 35 years, originally founded as Grisoft in the Czech Republic. The free version includes essential features like File Shield, Behavior Shield, Web Shield, Email Shield, and Ransomware Protection, while some features like Enhanced Firewall and Fake Website Shield are exclusive to paid versions. AVG's performance on Windows 11 has been validated by independent tests, scoring 6/6/6 in AV-TEST and achieving a 96.3% offline detection rate in AV-Comparatives. The software is available across multiple platforms, including Windows, Mac, Android, and iOS. AVG's customer support includes email and phone options, with a reasonable response time. The software is safe to install when downloaded from official sources, and it has been recognized for its effectiveness in malware detection.

Tech Optimizer

August 24, 2026

Malwarebytes Review 2026: Safe, But is Free Tier Enough?

Overall Rating: 4.3/5 ⭐ Protection: 4.3 ⭐ Performance: 3.9 ⭐ Features: 4.4 ⭐ Support: 4.8 ⭐ Value: 4.2 ⭐ Pricing starts at .99 for the first year, verified August 2026. Malwarebytes earned the AV-TEST TOP PRODUCT award in March-April 2026, scoring 17.5 out of 18 points. It successfully removed all infections in remediation tests and had no false detections across 1.5 million legitimate samples at AV-TEST. The software can coexist with other antivirus solutions and offers a free version with limited features. The free version lacks ongoing protection after 14 days, while the paid version provides real-time protection. Malwarebytes has a privacy policy stating it does not sell customer data and collects only necessary identifiers. The company was founded in 2008 and is headquartered in Santa Clara, California, having raised a total of 0 million, including a recent investment from Vector Capital in September 2022. It acquired AzireVPN in November 2024. Malwarebytes offers various plans, including Standard, Plus, and Total, with consistent renewal pricing. The Windows version includes comprehensive features, while the Mac version targets adware and browser hijackers. The Android app provides scanning capabilities and phishing protection, and the iPhone app focuses on scam text filtering. Customer support is efficient, with quick responses.

Tech Optimizer

August 20, 2026

Surfshark Antivirus Review 2026: Test Results and Costs

Surfshark offers a cybersecurity package called Surfshark One, which includes antivirus capabilities and a VPN service. The overall rating for Surfshark is 4.1/5, with specific ratings of 3.7/5 for protection, 4.5/5 for performance, 3.3/5 for features, 5.0/5 for support, and 4.5/5 for value. The antivirus component has a 93.44% malware detection rate and a 95% phishing detection rate with no false alarms. Surfshark One costs .79 per month and includes features like real-time protection, scheduled scans, breach alerts, a private search engine, and webcam protection. The One+ tier adds Incogni data removal and identity theft insurance. Surfshark Antivirus is not available as a standalone product and lacks features such as a firewall, password manager, and parental controls. It is compatible with Windows, macOS, and Android. Surfshark provides a 30-day money-back guarantee on all plans.

Tech Optimizer

August 18, 2026

McAfee+ Premium review: Comprehensive online and offline protection at a low starting price

McAfee+ Premium is a comprehensive antivirus software suite that includes features such as Identity Monitoring, Unlimited Secure VPN, File Shredder, and Tracker Remover. It offers 24/7 customer support and has a user-friendly interface. The Essential plan covers up to five devices, while the Premium plan provides coverage for unlimited devices across multiple operating systems. The software has received high ratings from independent labs, including a “Top Product” designation from AV Test. Installation is straightforward, and while scanning performance varies, it has minimal impact on gaming experiences. McAfee+ Premium does not include cloud backup or ransomware protection. The software's renewal prices can be significantly higher than competitors.

Tech Optimizer

August 7, 2026

Best Antivirus Software August 2026: I Tested the Top 5

The top five antivirus software packages for 2026 are: 1. Norton 360: - Best overall antivirus software. - First-year pricing: .99 for Standard, .99 for Deluxe, .99 for Select Plus. - Features: Fastest scanner, uncapped VPN, robust firewall, 50 GB cloud backup, dark web monitoring, and a refund guarantee. - Detection rate: 99.8% with three false alarms. - Scan times: Quick scan in 58 seconds, full scan in 13 minutes and 22 seconds. - Renewal prices: .99 for Standard, .99 for Deluxe, .99 for Select Plus. 2. Bitdefender: - Best value and lightest on system resources. - First-year pricing: .99 for Antivirus Plus, .99 for Total Security, .99 for Family. - Features: Advanced Threat Defense, multi-layer ransomware remediation, Safepay banking browser. - Detection rate: 99.8% with five false alarms. - Scan times: Quick scan in 1 minute and 4 seconds, full scan in 14 minutes and 3 seconds. - Renewal prices: .99 for Antivirus Plus, .99 for Total Security, .99 for Family. 3. Avast One: - Best free antivirus and ideal for gamers. - Free tier available; paid options start at .99 for the first year. - Features: Modular features allowing users to activate only what they need. 4. NordVPN Threat Protection Pro: - Best antivirus and VPN in one. - Pricing starts at .49 per month on the Complete plan. 5. McAfee+: - Best for unlimited devices and mobile. - First-year pricing: .99 for unlimited devices. - Features: Top-notch mobile applications. Overall rankings are based on independent lab results, system impact, bundled features, two-year cost, and customer support. Norton 360 is rated 4.8/5, and Bitdefender is rated 4.7/5.

AppWizard

July 27, 2026

I couldn’t sign into the PlayStation App on Android, but I found an easy way to get around Sony’s finicky 2FA

Sony has faced criticism for discontinuing physical game discs and issues with the PlayStation app, particularly regarding two-factor authentication (2FA). Many users have reported difficulties logging into their accounts when they do not receive verification text messages. This problem has affected access to PS4s and PS5s. Users can recover their accounts by following these steps: open the PlayStation app, sign in with their email, select "Trouble Signing In?", choose "Recover Your Account", and reset their password. They can then set up a passkey, which disables 2FA, allowing them to log in without needing the verification code. Previously, users could use 2FA on consoles if they did not receive an SMS code, but this option is no longer available, making backup codes essential.