Microsoft has enhanced its Intune Remote Help feature, allowing IT teams to access unattended Windows devices without user approval. This update eliminates delays caused by the need for user authorization, enabling technicians to troubleshoot devices even when users are unavailable. The unattended support feature provides secure access for help desk personnel, ensuring session isolation and user awareness. It requires a dedicated permission that must be assigned through custom role assignments, as it is not included in any built-in Intune roles. Organizations are advised to define custom roles, restrict access to specific device groups, and review Remote Help logs for accountability.