memory limitations

Microsoft introduced the Surface Pro 12 and Surface Laptop 8, starting at 9, with lower-end specifications including an older Snapdragon chipset and 8GB of RAM. Reviews indicate that while these devices perform adequately for basic tasks, they struggle with more demanding activities, such as video calls on Microsoft Teams, leading to freezing and hanging issues. The device utilized approximately 6.7GB of its available 7.6GB of memory during typical usage, and even a reboot reduced memory consumption to around 4.2GB, which quickly increased with just a few Chrome tabs open. Users have expressed that 8GB of RAM is insufficient for reliable performance, despite Windows 11 having a minimum requirement of 4GB. Historically, Microsoft recommended 16GB of RAM for a seamless experience, but this recommendation has been omitted for the new 8GB devices, which are now described as suitable for everyday use. An additional 8GB is required to access Copilot+ AI features.