paper-free

Santander will discontinue its annual paper statement detailing banking fees starting in August, requiring customers to access this information through online or mobile banking platforms. The digital-only approach replaces the physical statement that included a summary of charges such as overdraft interest and international debit card fees. Customers can still access fee information digitally, and 9.2 million customers have opted for paper-free banking. Email notifications will inform customers when new statements or documents are available, and documents can be accessed online for up to seven years.