PC sales

Windows 11 was introduced amid concerns of user experience degradation, termed "enshittification," due to frequent updates and feature changes. Microsoft initially promised to shift from biannual to annual feature updates, but instead adopted a "continuous innovation" model, leading to monthly updates that compromised quality. The introduction of Copilot in early 2023 marked a significant change in strategy, but enterprise customers could delay updates, creating a conflict for Microsoft. In an unusual move, Microsoft released many features of Windows 11 version 23H2 early through a monthly security update, disregarding enterprise needs. The quality of updates declined as AI features were rushed, and the updates, initially called "Moments," became frustrating for users. Microsoft ensured all supported Windows 11 versions received the same features, allowing enterprises to stay on older versions while accessing new features. The Copilot+ PC initiative in mid-2024 aimed to boost hardware sales but created disparities in feature availability. The Recall feature faced backlash over privacy concerns, leading Microsoft to shift it to an opt-in feature. Partial solutions for managing AI features, like Win11Debloat, allow users to remove certain functionalities, including Copilot and Microsoft 365 Copilot, while others require more complex removal processes.