A customer visited a service center with a functional Dell laptop running Windows 10, which lost mainstream support from Microsoft in October 2022. While the laptop still operates, Microsoft no longer patches security vulnerabilities for Windows 10 unless specific actions are taken. Users have three options:
1. Upgrade to Windows 11 for free if the PC meets requirements, which can be checked with the "PC Health Check" app.
2. Purchase a new or refurbished PC, especially if the current device is six or seven years old.
3. Enroll in extended security updates through methods such as syncing with a Microsoft account, redeeming rewards points, or paying a fee, valid until October 2027.
There has been an increase in scams related to Windows 10, with fraudulent popups and calls misleading users about their operating system's status. Microsoft will not contact users unexpectedly regarding expired systems. Users should check their PC's eligibility for Windows 11 using the "PC Health Check" app and seek professional help if needed.