support documentation

Winsage
July 29, 2026
Microsoft's Surface Pro is currently available with discounts at various retailers, including a notable 21% off the model featuring the Snapdragon X2 Elite processor, 16GB of RAM, and 1TB of storage. The device is equipped with advanced Snapdragon X2 Plus and Snapdragon X2 Elite processors, offering over a 50% improvement in graphics performance compared to previous generations. The Surface Pro features a built-in kickstand for easy positioning and is complemented by the Surface Pro Flex Keyboard, which is also on sale and compatible with the new model. The Surface Pro has seen a price increase over the past year, but current promotions provide an opportunity for buyers.
Winsage
July 27, 2026
In 2024, the introduction of the Copilot key on Windows PCs replaced the Right Control (Ctrl) key on many laptops, leading to user complaints about disrupted workflows and the loss of keyboard shortcuts. In response to the backlash, Microsoft is preparing to implement a "kill switch" for the Copilot key, allowing users to revert it back to its original function or disable it entirely. Users will soon be able to remap the key through Settings, and the option to disable it was not previously available. Microsoft acknowledged the challenges faced by users who relied on the Right Ctrl key and noted significant disruptions to workflows. While disabling the Copilot key may become straightforward, completely turning off Copilot is more complex, requiring users to avoid launching the Microsoft Copilot app for 28 days. Microsoft has also indicated a need to remove Copilot from applications where it does not perform well, following the removal of Copilot from several ineffective Windows 11 applications.
Winsage
July 24, 2026
The Copilot key on Windows PCs can now be remapped to function as the Context menu key or the Right Ctrl key with the latest update to Windows 11. Users also have the option to disable the key entirely. Microsoft has provided documentation on how to remap the key under the Bluetooth & devices section. Some users have reported inconsistent availability of the remapping option, which may require enabling a specific feature ID. Additionally, Microsoft’s PowerToys offers a keyboard manager utility for broader key remapping options.
Winsage
July 10, 2026
Microsoft has acknowledged that some Windows 11 PCs are facing issues with Secure Boot certificate updates, which may fail to install or be blocked. The company is working with PC manufacturers to develop a patch, while users may need to take proactive measures if their certificates are obstructed. Microsoft has temporarily halted the rollout of Secure Boot for certain devices due to complications, and affected users will receive detailed error messages in the Windows Security app regarding their Secure Boot certificates. Secure Boot certificates issued in 2011 have expired, and Microsoft is replacing them with new certificates issued in 2023. Most modern hardware is already utilizing the new certificates, but some devices may have disabled Secure Boot or faulty firmware. Users can check their Secure Boot status in the Windows Security app. HP has confirmed that Secure Boot updates are being blocked on some of its PCs due to a BitLocker issue, which prevents the installation of new certificates. Microsoft has paused Secure Boot certificate updates for devices affected by known issues while collaborating with manufacturers to identify specific devices or firmware complications. A firmware update will be necessary for affected devices, but it is not yet available. The majority of PCs have received the Secure Boot certificates via Windows Update, but compatibility issues may prevent some devices from receiving the update. Older devices or those not among the OEM’s top-selling models may not receive updates if the UEFI firmware is unsupported. Secure Boot is a security feature required for Windows 11, preventing unauthorized software from executing at boot. While an expired Secure Boot certificate does not stop a PC from functioning, it may limit long-term security protection. Microsoft advises users not to disable Secure Boot, as it would compromise security further.
Winsage
June 26, 2026
Windows 11 users are experiencing delays during the shutdown process, attributed to the Background Intelligent Transfer Service (BITS). Microsoft has released an optional update, KB5095093, to address this issue by improving the shutdown time of the BITS service. The update is expected to reduce unexpected freezes linked to BITS and also includes enhancements in Bluetooth functionality. Users must manually install the update via Windows Update or the Microsoft Update Catalog, with improvements set to be included in July’s main update.
Winsage
June 25, 2026
Microsoft has extended the support timeline for Windows 10 by initiating the Extended Security Updates (ESU) program, which provides an additional year of essential security updates until October 12, 2027. Users can enroll in the ESU program until it ends, and those already enrolled will have their coverage automatically continue through that date. The ESU program, previously a paid feature for businesses, is now available to regular consumers at no additional cost.
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