support documentation Archives

Winsage

May 5, 2026

Microsoft to retire Edge sidebar apps as part of Windows 11 simplification

Microsoft is retiring the sidebar app list feature from its Edge browser, starting with users signed in with a Microsoft account. The ability to add new apps to the sidebar has already been disabled, and existing pinned apps will be removed in a future update. Users will receive notifications prior to the full removal of the feature. Microsoft has not provided a direct replacement for the sidebar app list, and while features like Split Screen remain available, they do not replicate the sidebar's quick-access functionality. Microsoft plans to continue developing its Copilot integration within Edge, despite mixed user responses to the removal of the sidebar app list.

Winsage

May 4, 2026

Microsoft confirms April Windows updates cause backup failures

Microsoft has acknowledged that the April 2026 security updates have disrupted the functionality of various third-party backup applications using the psmounterex.sys driver, raising concerns among users. The issue primarily affects software leveraging the Volume Shadow Copy Service (VSS) snapshots, leading to failures due to VSS service timeouts. Notable impacted products include Macrium Reflect, Acronis Cyber Protect Cloud, UrBackup Server, and NinjaOne Backup, used on Windows 11, Windows Server, and Windows 10 devices. Disruptions can manifest as failures to mount backup image files, errors or timeouts when browsing or restoring from backup images, and error messages related to VSS timeouts. Microsoft updated its support documentation to clarify that the April updates included a security hardening change that added psmounterex.sys to the vulnerable driver blocklist to protect against a high-severity buffer overflow vulnerability (CVE-2023-43896). Affected users are advised to upgrade to newer application versions with updated drivers and not to uninstall or pause the security update. Users can check if the Microsoft Vulnerable Driver Blocklist is blocking a driver by looking for Event ID 3077 in the Code Integrity Operational log. Additionally, Microsoft has alerted users that some Windows Server 2025 devices may boot into BitLocker recovery mode after installing the KB5082063 update and has issued out-of-band updates to address installation failures and restart loops affecting Windows Server systems after the April 2026 updates.

Winsage

May 3, 2026

Microsoft tests Auto SR, its AI upscaler for Xbox and Windows gaming

Microsoft has introduced a preview of Auto SR, an AI-driven upscaling technology for Xbox Insiders using the ROG Xbox Ally X handheld. This feature upgrades game output from 720p to 1440p and increases frame rates by about 30% in docked mode. Auto SR operates at the OS level, requiring no developer patches, but is limited to games that support DirectX 11 and 12, excluding titles using DirectX 9, Vulkan, and OpenGL. Currently, it is available only for the ROG Xbox Ally X and Copilot+ PCs with Snapdragon X chips, and the preview is invite-only and docked mode only. Early feedback indicates some user interface artifacts and a battery drain of 8–12% on the Ally X. A broader rollout for Windows began on April 30, 2026, but no specific consumer launch date has been announced. Auto SR is not intended for the upcoming Project Helix Xbox console, which will use AMD FSR Diamond instead.

Winsage

April 30, 2026

Microsoft says 32GB of RAM is the “no-worries” upgrade for Windows 11 gaming

Microsoft has clarified that while 16GB of RAM is the baseline for gaming, 32GB is now promoted as the ideal upgrade, especially for users running applications like Discord, web browsers, or streaming tools alongside gaming. The company continues to recommend 8GB as the minimum for Windows, but emphasizes that 32GB is becoming a mainstream option due to the increasing demands of modern gaming setups. Microsoft previously described 32GB as "ideal for serious gamers" and highlights that it helps manage multitasking and background applications effectively. The growing memory requirements are attributed to the evolution of games, which feature larger assets and higher resolution textures, as well as the resource-intensive nature of many Windows applications. Additionally, consumers are facing higher costs for memory upgrades due to increased demands and a memory shortage exacerbated by AI companies. Microsoft is also working on developing more efficient native Windows 11 applications to address these challenges.

Winsage

April 29, 2026

Windows 11 April Patches Trigger Remote Desktop Bug

Microsoft has acknowledged a significant issue with the April updates to Windows 11, particularly affecting the Remote Desktop feature in mixed-scaling multi-monitor environments. Security warning dialogs may become unreadable, complicating the trust prompt process before initiating a connection. Temporary workarounds have been provided while a permanent solution is being developed. The issue arises from a new warning window introduced in April, which is difficult to read or interact with when different display scaling settings are used. Affected Windows 11 packages include KB5083769 and KB5082052. Users are advised to align scaling values across monitors or use keyboard navigation if the mouse fails to interact with the buttons. Microsoft added this bug to its known issues documentation on April 23 and updated it on April 27, indicating ongoing investigation and a cumulative update is anticipated to restore prompt clarity. The April release cycle also faced a separate regression related to BitLocker recovery, adding operational strain on administrators.

AppWizard

April 13, 2026

Microsoft will shut down its Outlook Lite Android app on May 25

Outlook Lite will cease operations on May 25, following its phased retirement that began last October when it was removed from the Google Play Store. Launched in 2022, Outlook Lite was aimed at users in emerging markets with entry-level smartphones and limited network connectivity, achieving over 10 million downloads by 2024. After May 25, the app may still launch but will not display emails or calendar items. Users are encouraged to transition to alternative email clients, with Microsoft recommending the Outlook Mobile app as the primary replacement, which syncs existing emails and calendar entries. Organizations using Outlook Lite should update their internal documentation and guide employees toward alternative applications before the deadline. Other Android alternatives include Proton Mail, Spark Mail, and Gmail, although none match Outlook Lite's compact 5MB size.

Winsage

April 1, 2026

Microsoft Issues Emergency Fix for Windows 11 Update Installation Errors

Microsoft retracted its KB5079391 non-security feature update for Windows 11 due to installation errors and has released an out-of-band update, KB5086672, to address these issues. The KB5086672 update consolidates previous packages, including KB5079473, KB5085516, and the pulled KB5079391. It resolves the installation error message "Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)" and is available through Windows Update for devices with KB5079473 or later. It can also be manually downloaded from the Microsoft Update Catalog. Currently, there are no known issues with KB5086672, and Microsoft will update support documentation if any complications arise.

Winsage

March 29, 2026

macOS 26.4 adds a neat charging feature that Windows laptops have had for years

Apple's recent macOS update includes enhancements focused on battery health and charging efficiency for the MacBook lineup. A notable feature is the Charge Limit option, which allows users to set charging levels between 80% and 100% to extend battery longevity. Additionally, macOS 26.4 introduces a "Slow Charger" indicator that alerts users when connected to a power adapter that does not provide adequate wattage. This warning appears in the battery status menu and settings, helping users identify slow charging issues caused by low-wattage adapters, non-certified cables, or USB-C hubs that restrict power delivery. If users see the "Slow Charger" warning, Apple recommends switching to a charger and cable that meet the minimum wattage specifications for their Mac model, which can be verified on Apple's official website.

Winsage

March 16, 2026

Windows 11 KB5079473 is not causing BSODs or an inaccessible C: drive and app failures, says Microsoft

The March 2026 Patch Tuesday update, KB5079473, is not causing significant issues like BSODs or reboot loops, according to Microsoft. Reports of an inaccessible C: drive and application malfunctions on Samsung PCs are linked to a recent update of the Galaxy Connect app, not the Windows update. Microsoft confirmed no known connections between the March update and major system failures. The update includes over a dozen security fixes and introduces new features, such as improvements to the File Explorer search bar and a Bing-based Internet speed test tool. Specific Samsung models are experiencing C drive accessibility issues due to the Galaxy Connect app, which has disrupted permissions.

AppWizard

March 13, 2026

Android 17 Beta 2 starts clamping down on apps that misuse accessibility services

Google has enhanced its Advanced Protection Mode with the rollout of Android 17 Beta 2, introducing stricter security measures that restrict non-accessibility applications from accessing the AccessibilityService API. This update prevents non-accessibility apps from obtaining accessibility permissions, revoking them from apps that already have them while the mode is active. Users cannot grant these permissions when Advanced Protection Mode is enabled. For example, the dynamicSpot app cannot receive necessary accessibility permissions under this mode. In contrast, the stable Android 16 QPR3 build allows dynamicSpot to function with Advanced Protection Mode activated. Applications that identify as accessibility tools, like screen readers, remain unaffected by this restriction. This change may cause compatibility issues for users who enable Advanced Protection Mode, offering a choice between enhanced security and access to certain applications.