troubleshooting process Archives

Winsage

June 3, 2025

Windows 11 is getting some big upgrades to tackle dreaded boot failures – and help novices set up their new PC

Windows 11 has released a new preview build, 26200.5622, in the Dev channel, introducing several features aimed at improving user experience. Key additions include Quick Machine Recovery (QMR) for recovering from boot failures, a PC-to-PC migration feature for easier transitions to new devices, a new option in Phone Link to mirror Android phone screens from the Start menu, enhancements to the widgets board with a navigation bar, and a Click to Do feature for drafting text in Word using Copilot on Copilot+ PCs. These features are in early testing and may be included in the upcoming Windows 11 25H2 release.

Winsage

May 9, 2025

Struggling with the latest Windows 11 update? You aren’t alone

Many users are experiencing issues with Windows 11 following a recent update, including sluggish performance, Wi-Fi connectivity problems, and blue screen errors. To troubleshoot, users should first ensure their PC meets the minimum system requirements for Windows 11, which include: - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor or SoC. - RAM: At least 4 GB. - Storage: 64 GB or more of available storage. - Firmware: UEFI firmware with Secure Boot capability. - TPM: Trusted Platform Module (TPM) version 2.0 must be enabled. - Graphics Card: Compatible with DirectX 12 or later and have a WDDM 2.0 driver. - Display: High definition (720p) display, at least 9 inches diagonally, with 8 bits per color channel. - Internet and Microsoft account: Required for initial setup of Windows 11 Home and for updates and some features on all editions. To resolve issues, users can: 1. Uninstall the latest update via Settings > Update & Security > Windows Update > View update history > Uninstall updates. 2. Run the Windows Update Troubleshooter found in Settings > System > Troubleshoot > Other troubleshooters. 3. Check for driver updates in Device Manager by looking for devices with a yellow exclamation mark. 4. Perform a System Restore through Control Panel > Open System Restore. 5. Use Microsoft's built-in repair tool "Fix problems using Windows Update" found in Settings > System > Recovery. 6. Check for known issues acknowledged by Microsoft. 7. Access advanced startup options by holding down the Shift key while clicking Restart to use Startup Repair or Command Prompt. 8. Reset the PC from the advanced recovery menu, which can reinstall Windows while preserving files or perform a clean reset. Users should back up important files before proceeding with significant troubleshooting steps.

Winsage

April 25, 2025

Microsoft set to make huge Windows change — and it’s hoping you won’t notice

The Windows 11 Insider Preview Build (27842) will replace the Blue Screen of Death (BSoD) with a new error screen featuring a Medium Forest Green backdrop. This change is part of an effort to create a more streamlined user interface for unexpected restarts, although it may provide less context for troubleshooting. The new design is currently being tested in Microsoft's Canary Channel and is expected to become standard with the Windows 11 25H2 update later this year.

Winsage

February 26, 2025

One Windows 10 PC Will Not Install Feb 2025 Cumulative Update

A user is experiencing difficulties updating their 32-bit Windows 10 system, which is fully updated as of January 2025 and configured to use Windows Server Update Services (WSUS). The February update fails to install, presenting the error code 0x8007000d. The user has performed various troubleshooting steps, including running chkdsk, DISM, sfc, the Windows Update Troubleshooter, renaming the SoftwareDistribution folder, executing a Windows Update reset script, and attempting manual installations. Despite these efforts, the CBS log indicates errors related to file decompression, and the user has re-downloaded the update files multiple times without success. The computer remains stable and functions well, complicating the troubleshooting process.

Winsage

February 14, 2025

Microsoft Supercharges AI to fix Windows software bugs

Microsoft is developing an AI system for Windows 11 to simplify the detection and resolution of software issues, as detailed in a patent document from February 2025. This AI will analyze error data to address problems, benefiting both developers and everyday users by suggesting or implementing fixes and generating comprehensive reports for complex issues. Additionally, Microsoft plans to enhance its Copilot feature on Windows 11 and 10, transforming it into a multi-user chat platform for collaborative problem-solving.

Winsage

December 5, 2024

Major Windows 11 fails make Microsoft’s ‘Fix problems using Windows Update’ tool more useful than ever – but it might not work for you

Microsoft has introduced a new tool called ‘Fix problems using Windows Update’ in Windows 11, designed to help users reinstall the current version of Windows without needing a DVD or product key. This tool allows for the reinstallation while preserving apps, files, and settings, and can be accessed through Settings > System > Recovery. It is available only for users with Windows 11 version 22H2 or newer, along with the February 2024 optional update. Users on older versions of Windows 11 or Windows 10 will not have access to this feature.

AppWizard

December 5, 2024

Next Samsung One Hand Operation+ update to add Dual Messenger support

Samsung is set to enhance the folder icon arrangement feature in the upcoming One UI 7 update, addressing user concerns about the resetting of folder arrangements when toggling the Home Up feature in the Good Lock app. A community moderator confirmed this issue is recognized, and a solution is expected in the update. Additionally, Samsung will roll out the One UI 7 Beta update for the Galaxy S24 series, allowing users to experience new features before the official release. One UI 7 will also enhance Samsung Edge Lighting+ functions.

Winsage

November 17, 2024

Windows 11 Blue Screen with QR Code

When encountering the Blue Screen of Death (BSOD) in Windows 11, users will see a QR code in the bottom-left corner of the screen. This QR code is intended to help users access troubleshooting resources online, although it often directs them to a general Microsoft support site. To address a BSOD, users can scan the QR code, run the Blue Screen Troubleshooter via the Get Help app, utilize built-in Windows troubleshooting tools, update device drivers, perform a system restore, or reset/reinstall Windows 11. Specific steps include scanning the QR code with a smartphone, searching for troubleshooting options in the Get Help app, using tools like Memory Diagnostic and CHKDSK, updating various drivers, and accessing System Restore through the Windows Recovery Environment if necessary. If all else fails, users can reset or reinstall Windows while choosing to keep personal files.

Winsage

October 28, 2024

Microsoft’s Windows 11 24H2 issues just keep getting worse, with the new update now causing crashes on Intel motherboards

Microsoft's Windows 11 24H2 update has caused frequent crashes and unexpected reboots for users with Intel Z890 motherboards, attributed to a conflict between dedicated and integrated GPUs. Users from various manufacturers, including MSI and Gigabyte, are experiencing similar issues. To resolve the crashes, users are advised to disable integrated graphics in their motherboard BIOS. While the issue is inconvenient, it does not pose a risk of permanent hardware damage. Additionally, users have faced random Blue Screen of Death errors linked to Western Digital SSDs. Motherboard manufacturers are releasing urgent BIOS updates to address these problems.

AppWizard

October 21, 2024

These Samsung apps received One UI 7 (Android 15) support [List]

Samsung has released an update for its Knox Asset Intelligence (KAI) app, now at version 1.1.19.11, aimed at enterprise organizations for monitoring and collecting real-time health and usage data from managed Android devices. The update includes enhancements in device diagnostics, such as diagnosing network latency issues related to IP and DNS servers, monitoring battery statuses, and an error reporting mechanism for network or battery-related issues. Additionally, new dashboard charts provide insights into device performance, allowing administrators to view app and battery issues for the top five groups and see which Knox Service Plugin (KSP) profiles have been applied to devices. Users can access the update through the Galaxy Store or a provided third-party app link.