Microsoft has issued a cautionary note regarding potential system failures, specifically the notorious blue screen of death (BSOD), affecting certain ASUS laptop models during the upgrade to Windows 11 version 24H2. This advisory, released late last week, highlights the ASUS X415KA and X515KA models as particularly vulnerable.
Details of the Issue
The tech giant has confirmed that it is actively collaborating with ASUS to address this matter. Until a resolution is reached, users of the affected devices will not receive prompts to update their operating systems, thereby preventing any further complications. Microsoft elaborated on the situation, stating, “After attempting to update to Windows 11, version 24H2, some ASUS devices, specifically the X415KA and X515KA models, might encounter an issue where the system is unable to complete the update.”
During the installation process, users may experience a blue screen accompanied by an error message, effectively halting the upgrade to version 24H2. In light of these challenges, Microsoft advises users of the impacted ASUS models to avoid manual updates through the Windows 11 Installation Assistant or any media creation tools.
Previous Challenges and Current Context
This latest update complication follows closely on the heels of similar issues that arose just two weeks prior, when Microsoft temporarily halted Windows 11 24H2 updates for specific Intel PCs due to BSOD occurrences. In that instance, the root cause was traced back to a sound driver associated with Intel Core and Intel Atom processors, with the recommended solution being an update to the driver.
In contrast, no specific workarounds have been provided for the current ASUS models, although it is noteworthy that both the X415KA and X515KA are equipped with Intel’s 10th and 11th generation chips. The urgency of these update issues is further compounded by the recent end of servicing for Windows 11 version 22H2 Home and Pro, which received its final security update this month. This situation has prompted many users to seek an upgrade to the latest, actively supported version, which began its rollout at the start of the month.
Additional User Concerns
Beyond the BSOD issues, users have reported a range of other challenges following the upgrade to Windows 11 24H2. These include:
- Gaming performance issues, which have seen partial resolution.
- Responsiveness problems with applications utilizing the camera, which remain unresolved.
- Inaccuracies in Disk Cleanup reporting available space, also unresolved.
As Microsoft navigates these complexities, users are encouraged to stay informed and exercise caution while considering their upgrade options.
