Windows 10 Users Encounter Jump List and Start Menu Issues
Following the February updates for Windows 10, a wave of user complaints emerged regarding functionality issues with jump lists and the Start menu. The installation of the KB5052077 update, along with subsequent releases, left many users unable to access recent files, causing frustration among both Windows 10 Home and Pro users.
Microsoft has identified the root of these problems as a feature rollout designed to enhance account control experiences within the Start Menu, specifically in the Windows 10 22H2 version. In response to the concerns, the tech giant has issued a fix and provided guidance for those still encountering difficulties.
In an official statement on the Windows release health page, Microsoft acknowledged the bug, noting, “We have received reports of users being unable to view the jump list for apps, which includes the recent list of files used, while right-clicking on an app tile in the Start menu, on devices that installed updates released February 25, 2025 (KB5052077) and later.”
Jump list is a feature in Windows 10 that provides quick access to files and tasks when right-clicking the app’s icon in the taskbar or Start menu. The rollout causing this issue has been paused since April 25, 2025, so no new devices should experience it, and users affected earlier should not be experiencing it after this date.
A service change implemented towards the end of last month is expected to have resolved these issues. However, for users who continue to face challenges, Microsoft has shared the following advice:
If you are still facing this issue, please ensure that your device is connected to the internet to receive the automatic resolution that has been rolled out. After the next reboot, this issue should be resolved.
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