With the recent rollout of Windows 11 update KB5055523, users have begun to encounter significant challenges with the Windows Hello facial recognition feature. This biometric login method, which utilizes infrared technology for face scans, has been reported to malfunction, leading to login errors and frustration among users.
Issues Arising from the Latest Update
As users dive into the latest update, many have noticed that their devices are not performing as expected. The infrared face scans, designed to provide a seamless login experience, are now plagued with difficulties. Reports indicate that users attempting to log in via facial recognition are met with the message, “Couldn’t recognize you.”
One user shared their experience: “I’ve reproduced the issue several times, with several clean installs. The webcam we’re using is the Logitech Brio 4k, with the latest firmware and drivers, which is compatible with Windows Hello. After updating to KB5055523, I’ve reset Windows Hello multiple times, but the camera preview flashes as if the IR lights are being picked up by the color camera, which seems to interfere with recognizing my face.”
While some users have found temporary relief by disabling the RGB camera through Device Manager, this workaround does not guarantee a solution for everyone. For those relying on infrared face logins, the most effective remedy appears to be uninstalling the troublesome update altogether and awaiting a fix from Microsoft.
Alternatively, users may consider setting up a fingerprint scanner for Windows Hello, provided they have one available. This could serve as a reliable backup until the facial recognition feature is restored to its intended functionality.
