“We expect more from ourselves, too”: Microsoft’s design boss of Windows 11 admits the OS needs work, while AI is helping his team fix its inconsistencies

In a recent discussion, Diego Baca, Microsoft’s Vice President of Product Design, shed light on the company’s innovative use of artificial intelligence in enhancing design processes. When queried about the potential for launching a “fleet of viable agents” to tackle issues within Windows 11, Baca expressed his agreement on the role of AI in streamlining design efforts. He noted that AI has already made significant strides in accelerating the productivity of the design team, allowing designers to contribute directly to code fixes that enhance quality and consistency.

“On AI agents, 100% agree. I’m not the best person to speak to the engineering side, but AI has already helped our design team accelerate significantly. We’re even seeing designers contribute directly to code fixes that improve craft, consistency, and quality. That’s exciting progress, and we’re only getting started.”

— Diego Baca, Microsoft

This statement comes in the wake of a broader conversation within the tech community, where frustrations about AI’s pervasive role have been voiced. An Xbox Business Strategist recently expressed discontent on social media regarding the widespread adoption of AI, highlighting a sentiment that many share. However, Baca’s candid acknowledgment of AI’s impact on design is a refreshing take in an industry often characterized by guarded communication.

Windows 11 still has a consistency problem

Interestingly, Baca’s remarks also touched upon a long-standing issue that Windows users have been vocal about: the lack of design consistency in Windows 11. In a reply to tech enthusiast Chris Pirillo, he recognized that users have been yearning for a more cohesive experience, reminiscent of earlier versions like Windows 7. While he expressed a desire for these inconsistencies to have been resolved prior to the operating system’s launch, he also acknowledged the challenges involved.

Baca stated, “Finally, I completely recognize that people expect more from Windows. We expect more from ourselves, too.” This admission reflects a commitment to improvement, with Microsoft aiming to regain user enthusiasm through tangible enhancements rather than mere promises. His open approach to addressing user concerns is commendable and signals a shift towards greater transparency in the company’s communications.

As the conversation around Windows 11 continues, Baca’s insights invite users to engage in a dialogue about their experiences and expectations, fostering a community that values feedback and collaboration. The tech landscape is ever-evolving, and with leaders like Baca at the helm, the future of Windows may hold exciting possibilities for both design and user experience.

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"We expect more from ourselves, too": Microsoft's design boss of Windows 11 admits the OS needs work, while AI is helping his team fix its inconsistencies