The latest iteration of Windows 11, designated 24H2, is presenting challenges for a segment of its user base. Microsoft has identified a conflict between this version and a specific security driver, leading to system crashes for some unfortunate users. Central to the issue is a file named sprotect.sys, which is associated with SenseShield Technology. This driver offers encryption through specialized enterprise security software and can be installed via various applications, making it difficult to trace back to a single source.
When this driver is present on a PC that has been updated to Windows 11 24H2, users may experience system unresponsiveness, often resulting in the dreaded Blue Screen of Death (BSOD). The conflict appears to affect all versions of the sprotect.sys driver, particularly versions 1.0.2.372 and 1.0.3.48903. As a precautionary measure, Microsoft has suspended the Windows 11 2024 update for systems utilizing this driver, meaning users will not receive the latest updates through Windows Update and should refrain from attempting manual installations.
What you can do
For those who have already upgraded and are encountering blue screens, Microsoft is actively collaborating with SenseShield to rectify the situation. In the interim, users have a couple of options to consider:
- If you have recently updated to Windows 11 24H2, you might be able to revert to the previous version. Navigate to Settings, select System, and then click on Recovery. If the Go back section is accessible, click the button to restore your system to the prior edition.
- Another alternative is to uninstall the update itself. To do this, go to Settings, select Windows Update, and then click on Update History. Scroll down to find the Uninstall updates option. Check the KB numbers against the updates listed on the Windows 11, version 24H2 update history page. While this method is more complex than rolling back, it may be worth exploring.
If neither option is viable, Microsoft advises users to visit the Windows Update page, where they will find a notification indicating that no immediate action is required. Although this may not provide immediate relief, it suggests that a fix is forthcoming.
Since its launch in October, Windows 11 24H2 has faced a series of bugs and compatibility issues. Microsoft has had to block the update for numerous affected PCs, and while many problems have been resolved, several glitches persist, with new ones emerging. Although some difficulties are typical during the rollout of a significant Windows update, the 2024 version has proven particularly problematic. With support for Windows 10 set to conclude in October, the onus is on Microsoft to address these lingering issues and ensure that Windows 11 meets the stability and reliability expectations of its users.
