AVG Antivirus has garnered attention for its freemium model, offering a suite of cybersecurity tools designed to safeguard devices and online accounts. Recently, AVG’s Ultimate plan underwent rigorous testing, focusing on usability, performance, security, customer support, and overall value. The findings reveal a mixed bag of results, with the antivirus software proving effective, yet concerns linger regarding customer service and privacy policies.
Score Breakdown
AVG Antivirus received an overall score of 7.6/10, with notable distinctions in various categories:
- Performance: 9/10
- Security: 7/10
- Customer Support: 7/10
- Usability: 9/10
- Value: 7/10
- Features: 7/10
AVG Antivirus Features
AVG’s free version offers features typically reserved for premium software, including scan scheduling and protection against advanced threats like ransomware. The free antivirus is complemented by a secure browser and a browser extension that blocks malicious sites and third-party tracking. For Windows users, the Software Updater automatically identifies programs needing updates.
The paid version, AVG Internet Security, enhances protection with advanced tools and allows coverage for up to 10 devices, a feature not available in the free version. AVG Ultimate, the most comprehensive plan, includes a VPN and performance-enhancing tools like a startup optimizer and advanced anti-tracking technology. However, it lacks some advanced privacy features found in competitors’ offerings.
Usability Insights
During testing, AVG’s account navigation proved intuitive, with clear links to payment options and subscription areas. However, installation was less straightforward than expected, requiring multiple steps to download individual tools. Once installed, the antivirus dashboard was user-friendly, though some features, like the scan scheduler, were not immediately visible.
Performance Evaluation
AVG’s tools demonstrated impressive performance, utilizing minimal resources while executing tasks. The core antivirus software operated efficiently in the background, consuming only a fraction of CPU resources. Scans were completed quickly, with deep scans taking around 10 minutes and smart scans even less.
Security Assessment
AVG’s antivirus engine has consistently received high marks in third-party tests, achieving a 99.3% online detection rate. Its VPN is a no-logs service, ensuring user activity remains private, although concerns arise from AVG’s data-sharing policies and past data breaches. The company’s connection to Avast, which has faced scrutiny for data privacy issues, adds another layer of complexity to AVG’s security profile.
Customer Support Experience
AVG provides a self-service knowledge base and community forum, alongside 24/7 live chat and phone support for paid users. However, the customer service experience was less than satisfactory, with AI systems often redirecting users to human agents only after multiple attempts. Responses from support staff were not always prompt or helpful, leading to frustration during the testing process.
Value Proposition
In terms of pricing, AVG stands out for its free option, making it accessible to users who may not wish to invest in paid software. Its 10-device plan is competitively priced compared to other antivirus providers, though its feature set may not meet the needs of power users or those requiring advanced privacy tools.
Overall, while AVG Antivirus offers a solid entry-level product with decent performance and usability, its limitations in features and customer support may deter some users. For those seeking basic antivirus protection without a financial commitment, AVG Free presents a viable option, but individuals with more complex security needs may find better alternatives in the market.
