M&S has been diligently addressing a cyber incident that has affected its operations throughout the week, following reports from customers about payment difficulties and order delays over the recent weekend.
On Tuesday, April 22, the esteemed high street retailer extended its apologies to shoppers, confirming that it had implemented “minor, temporary changes” to its store operations to safeguard both customers and the business.
pic.twitter.com/R0W56FPC26
— M&S (@marksandspencer) April 23, 2025
As a direct consequence of the cyber incident, M&S has suspended contactless payments and is experiencing disruptions with click and collect services.
M&S pauses online and app orders following cyber attack
In a further development, M&S has announced a halt to all orders placed through its website and mobile applications.
An update from M&S pic.twitter.com/PSbIGHJtMY
— M&S (@marksandspencer) April 25, 2025
A spokesperson shared via a post on X (formerly Twitter): “As part of our proactive management of a cyber incident, we have made the decision to pause taking orders via our M&S.com websites and apps. Our product range remains available to browse online.”
They continued, “We are truly sorry for this inconvenience. Our stores are open to welcome customers. We informed customers on Tuesday that there was no need for them to take action. That remains the case, and if the situation changes we will let them know.”
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The spokesperson emphasized that “our experienced team – supported by leading cyber experts – is working extremely hard to restart online and app shopping. We are incredibly grateful to our customers, colleagues, and partners for their understanding and support.”
At this current time, the app continues to face challenges, leaving customers navigating a period of uncertainty.
