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Natwest is down? Users report issues with banking app and mobile login
June 6, 2025
Reports of issues with the NatWest app surfaced on DownDetector around 8:45 AM today, with a significant number of users encountering difficulties primarily related to mobile banking and login functionalities. This disruption left many unable to access their accounts effectively.
Frustrated customers took to X (formerly known as Twitter) to voice their concerns about the app’s performance. One user expressed their dissatisfaction, stating,
“My @NatWest_Help app isn’t working. Your service status page says ‘service working normally’ where it clearly isn’t. My internet works perfectly fine hence this tweet from the same device.”
Another user highlighted the timing of the outage, remarking,
“Anyone else having trouble accessing the NatWest online banking app? @NatWest_Help it’s not ideal to lock people out of their accounts during a cost of living crisis.”
In response to the growing number of inquiries regarding the app’s functionality, the NatWest Help account acknowledged the situation, stating,
“Good morning Andrew. We are aware of a technical issue affecting our app. Thank you for bringing this to our attention; our team is looking into this as a matter of urgency. I apologise for any inconvenience this causes. For account enquiries, call 03457888444 – Erin.”
What is Downdetector?
Downdetector serves as a valuable online resource for users experiencing issues with various services, including social media platforms like X (Twitter), Instagram, and Facebook, as well as internet service providers and banks. The platform allows individuals to report service disruptions, which are logged when the number of reports exceeds the typical volume for that time of day.
According to its website, Downdetector is “where people go when services don’t work.” The site monitors interruptions across essential services, providing real-time updates on outages and disruptions. Users can engage with the platform by submitting their own reports, contributing to a comprehensive overview of service reliability.
Downdetector utilizes a combination of user reports from social media and other online sources to validate and analyze incidents. When a spike in reports is detected, it indicates a potential service disruption. Users can then investigate the most reported issues and identify whether their locations fall within affected areas.
Recommended reading:
For those interested in understanding more about how Downdetector operates, the website offers detailed insights into its methodology for collecting status information and detecting problems. Users are encouraged to share their experiences and engage with the community in the comments section.
Natwest is down? Users report issues with banking app and mobile login
Reports of issues with the NatWest app surfaced on DownDetector around 8:45 AM today, with a significant number of users encountering difficulties primarily related to mobile banking and login functionalities. This disruption left many unable to access their accounts effectively.
Frustrated customers took to X (formerly known as Twitter) to voice their concerns about the app’s performance. One user expressed their dissatisfaction, stating,
Another user highlighted the timing of the outage, remarking,
In response to the growing number of inquiries regarding the app’s functionality, the NatWest Help account acknowledged the situation, stating,
What is Downdetector?
Downdetector serves as a valuable online resource for users experiencing issues with various services, including social media platforms like X (Twitter), Instagram, and Facebook, as well as internet service providers and banks. The platform allows individuals to report service disruptions, which are logged when the number of reports exceeds the typical volume for that time of day.
According to its website, Downdetector is “where people go when services don’t work.” The site monitors interruptions across essential services, providing real-time updates on outages and disruptions. Users can engage with the platform by submitting their own reports, contributing to a comprehensive overview of service reliability.
Downdetector utilizes a combination of user reports from social media and other online sources to validate and analyze incidents. When a spike in reports is detected, it indicates a potential service disruption. Users can then investigate the most reported issues and identify whether their locations fall within affected areas.
Recommended reading:
For those interested in understanding more about how Downdetector operates, the website offers detailed insights into its methodology for collecting status information and detecting problems. Users are encouraged to share their experiences and engage with the community in the comments section.