Blurry images for Android users
According to multiple reports on blank” rel=”nofollow noopener”>Verizon’s support portal and posted on Reddit.
Many impacted customers claim they contacted Verizon’s customer support about the issue but received no valuable guidance or explanations about what’s causing it.
BleepingComputer has contacted Verizon, Apple, and Google for a comment on the potential cause of the issue, and we will update this post as soon as we hear back.
Possible solutions
It is anticipated that an update will eventually resolve the blurry image problem, so keeping all apps and software up to date is the first step.
A more active step would be clearing the cache and data for messaging apps and retrying the media exchange.
Apps that bypass Verizon’s network, such as Signal, WhatsApp, or Telegram, could be helpful for sending and receiving images where possible.
Some have recommended enabling Rich Communication Services (RCS) in all messaging apps where the option is available. However, many say this has not resolved the issue, and it appears to be a Verizon network issue.
Verizon has yet to officially acknowledge the problem, so reporting and escalating the issue to the telco’s support department might drive a quicker resolution.
