digital transition

AppWizard
May 14, 2026
Capcom reported that 93 percent of its total game sales were digital for the fiscal year from March 2025 to March 2026, a rise from 90 percent in the previous two years and 75 percent in 2022. The company has achieved nine consecutive years of record profits, driven by new titles and established franchises. Digital sales growth is largely attributed to an increase in PC gaming, with PC sales rising from 33 percent in 2022 to 54.5 percent in fiscal 2026. Capcom forecasts digital sales will reach 95.5 percent of total sales by next year. Despite the shift to digital, physical sales still accounted for seven percent of total sales, translating to over 4 million copies sold globally.
AppWizard
September 24, 2025
T-Mobile is transitioning to a digital-first customer service model, planning to process nearly all major customer interactions through its T Life app by the end of 2026. An internal roadmap indicates that by November, 92% of upgrades and 85% of new activations will occur via the app. Customers are currently encouraged to use the app during in-store visits, with employees primarily using older systems only for cash transactions or device issues, facing penalties for excessive reliance on traditional tools. The company aims for full app reliance by late 2026, though it is uncertain if phone-based customer service will be completely eliminated. This strategy reflects T-Mobile's history of innovation, but customer acceptance of a predominantly digital interface remains uncertain, as many consumers prefer in-person support. The company must ensure the T Life app meets or exceeds current service reliability to avoid alienating customers. Rivals Verizon and AT&T are closely monitoring T-Mobile's developments.
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