Microsoft Faces ESU Installation Challenges Ahead of Ignite Conference
As Microsoft gears up for its Ignite conference, the tech giant finds itself grappling with a significant setback: the first Extended Security Update (ESU) for numerous commercial Windows 10 customers has encountered installation issues. The problematic update, designated KB5068781, is failing to install on devices activated through the Microsoft 365 admin center, resulting in the frustrating 0x800f0922 (CBSEINSTALLERS_FAILED) error.
In response to the situation, Microsoft has acknowledged the issue, stating, “The issue is under investigation, and additional information will be shared as soon as it becomes available.” However, as of now, there is no fix or workaround in sight, leaving many users in a state of uncertainty.
This incident marks the second ESU failure within a week. Just days prior, Microsoft had to release an out-of-band patch after users reported difficulties with enrollment processes.
Adding to the irony, the latest update was intended to rectify a glitch from the October 14 release, which erroneously displayed a message on the Windows Update Settings page indicating that the user’s version of Windows had reached the end of support. This confusion underscores the challenges Microsoft faces as it navigates the complexities of its ESU program, which allows commercial customers to pay for continued security updates following the cessation of free support for Windows 10 on October 14.
While the details of Ignite’s announcements remain closely guarded, speculation suggests that Microsoft may focus more on addressing its reliability and stability challenges rather than unveiling new features or enhancements. Windows chief Pavan Davuluri recently expressed optimism about the operating system’s evolution into an “agentic OS,” yet many customers might prefer immediate solutions to existing issues over aspirations for an AI-driven future.
In a recent article, The Register humorously suggested that a new name might be in order for Microsoft’s storied approach to quality control. For Windows 10 users, the prevailing sentiment seems to be one of resignation: “business as usual.” Perhaps a more fitting mantra would be, “Expect Sloppy Updates.”®
