Microsoft has encountered a significant setback with its Windows reset and recovery functionality, necessitating an out-of-band update to address the issue. While the latest Windows 11 24H2 and Windows Server versions remain unaffected, the problem has emerged in various other iterations, notably impacting the outgoing Windows 10.
Quality Control Concerns
This predicament is particularly disheartening, especially following Microsoft’s recent announcement of a 60-day notice regarding the end of servicing for Windows 10 22H2. The company’s stringent hardware compatibility policies mean that countless Windows 10 devices are unable to transition to Windows 11. Consequently, the complications arising from the August 2025 security update could pose challenges for users looking to pass down older machines, as the “Reset my PC” feature may not function as intended.
According to Microsoft, “attempts to reset or recover the device might fail.” This encompasses various recovery options, including “Reset my PC,” “Fix problems using Windows Update” in the System/Recovery settings, and the execution of RemoteWipe CSP.
Additionally, Microsoft acknowledged that beginning August 12, “some Windows upgrades might fail with error code 0x8007007F.” This issue has affected the upgrade process from Windows 10 to both Windows 11 23H2 and 22H2, as well as Windows Server upgrades. Although Microsoft indicated that the problem was resolved by August 15, users encountering the error were advised that “retrying the upgrade process will typically resolve the issue.” Such reassurances might feel somewhat hollow, akin to dismissing concerns about glitches stemming from code still in development.
For those impacted, the reset and recovery issue cannot be overlooked, and there are no straightforward workarounds available. As a result, Microsoft is preparing to patch the patch ahead of the next scheduled update cycle. The company has stated, “Microsoft is working to release an out-of-band update for the affected platforms to resolve this issue in the coming days.”
In the interim, users facing these challenges will need to refrain from attempting to recover or reset their devices.
