A persistent bug has emerged in the legacy Sticky Notes application, affecting users on both Windows 10 and 11. The error message, “We couldn’t verify your sign-in info. Your account doesn’t have a mailbox, so we can’t save your notes in the cloud,” has left many unable to access their cherished notes. This issue was first highlighted by Windows Latest, prompting a wave of user confirmations in a forum post that has garnered over 1200 views since its creation on November 28. Currently, 91 users have reported encountering the same frustrating problem, indicating that this is not an isolated incident.
The root of the issue appears to lie in the login process of the legacy Sticky Notes app, which fails to complete successfully, resulting in the aforementioned error. Users have attempted various troubleshooting methods, including resetting the app, reinstalling Sticky Notes, and even switching to different Microsoft accounts, but to no avail.
Interestingly, users with work or school accounts have reported no sign-in difficulties, while those using personal accounts are facing the brunt of this glitch. Fortunately, notes remain accessible through the OneNote app and can be found in the Outlook Notes folder, syncing without issue. However, once users log out of their personal accounts, they are unable to sign back in, further complicating the situation.
For those unfamiliar, the classic Sticky Notes app boasts more features than its modern counterpart, which has eliminated some legacy functionalities such as the ability to paste images and has shown difficulties in changing note colors. Additionally, the new version tends to erase old notes when users sign in with a different account.
How to fix “Account has no mailbox” Sticky Notes error
To resolve the “We couldn’t verify your sign-in info. Your account doesn’t have a mailbox, so we can’t save your notes in the cloud” issue, users will ultimately need to wait for Microsoft to implement a server-side patch. In the meantime, there are alternative methods to access your notes.
- Log in to your Outlook email account to access your notes through the Notes section, as all notes are synced and stored there.
- Consider transitioning to the new Sticky Notes app. While it may not offer all the features you are accustomed to, it provides a temporary solution for accessing your notes.
While the transition may be frustrating, it is advisable to adapt to the new app, as the legacy version is likely to be phased out. Until Microsoft addresses this bug, users are encouraged to explore these alternative means of accessing their notes.
For those who have not yet signed out of the old Sticky Notes app, it is recommended to refrain from doing so until the situation is resolved.
