Microsoft has announced a safeguard hold for Windows 11 version 24H2, specifically targeting systems that utilize security or enterprise software reliant on SenseShield Technology’s sprotect.sys driver. This precautionary measure aims to prevent potential crashes and the dreaded blue or black screen of death (BSOD) errors that could arise from compatibility issues with the driver.
In a recent update to the Windows release health dashboard, Microsoft stated, “We are working with SenseShield Technology Co on a compatibility issue between Windows 11, version 24H2 and the sprotect.sys driver.” The sprotect.sys driver is integral for encryption protection and is commonly included in various specialized security software and enterprise solutions. It can be automatically integrated into a system during the installation of numerous applications.
To mitigate any incompatibility concerns for users on Windows 11 24H2, Microsoft has implemented an upgrade hold, effectively blocking the Windows 11 2024 Update from being delivered via Windows Update. “SenseShield is currently investigating this issue. Microsoft is collaborating with SenseShield, and we will provide more information when it is available,” the company added.
How to check for safeguard holds
IT administrators can identify affected systems by referencing the “safeguard ID: 56318982” in Windows Update for Business reports. For users operating on Windows Home or Pro editions, the safeguard holds can be checked by navigating to Start > Settings > Windows Update and selecting Check for Windows updates.
If your device is subject to an upgrade block, a notification will appear stating, “Upgrade to Windows 11 is on its way to your device. There is nothing that requires your attention at the moment,” along with a Learn More link that directs you to a webpage detailing PC safeguards. Additionally, users can consult the KB5006965 support document for further insights regarding safeguard holds.
Microsoft also advises users affected by this issue not to attempt manual updates on impacted PCs using the Windows 11 Installation Assistant or the Media Creation Tool until the matter is resolved.
In recent weeks, Microsoft has lifted other compatibility holds that previously obstructed Windows 11 24H2 upgrades for specific groups, including AutoCAD users, Asphalt 8: Airborne players, and ASUS devices equipped with particular hardware components. Other upgrade blocks have been enacted due to incompatible software or hardware, affecting PCs with integrated cameras, Dirac audio enhancement software, as well as the Easy Anti-Cheat and Safe Exam Browser applications.
