The recent rollout of Windows 11 version 24H2 has encountered a significant setback, specifically affecting audio output on certain devices. Users have reported an alarming silence from their built-in speakers, Bluetooth devices, and headsets, rendering their systems frustratingly mute. This audio glitch has been acknowledged by Microsoft in its release health dashboard, where it joins a list of known issues, including a problem with the Auto HDR feature that distorts colors in gaming applications.
At the heart of the audio dilemma lies the Dirac Audio software, particularly its cridspapo.dll file, which is intended to enhance sound clarity. Microsoft has indicated that this issue impacts a limited range of devices from a specific manufacturer, although the identity of this vendor remains undisclosed. In response to this challenge, Microsoft has implemented a temporary block on the 24H2 update for systems utilizing Dirac Audio, a measure referred to as a “compatibility safeguard hold.” This precaution aims to prevent further complications for users who might otherwise install the problematic update.
The current state of play with this audio glitch
As it stands, there is no immediate fix for those who have already upgraded to 24H2 and are experiencing audio issues. However, there is a silver lining: Microsoft is actively collaborating with Dirac to develop a new version of the audio software that will rectify the problem. Once Dirac releases the updated driver, Microsoft plans to distribute it through Windows Update, at which point the upgrade block will be lifted, allowing users with Dirac Audio to proceed with the 24H2 update.
For those still on earlier versions, such as Windows 11 23H2, the audio bug does not pose a threat, and users can continue to operate without interruption. Detailed information regarding this audio glitch is available in Microsoft’s official documentation. Interestingly, the audio-related challenges do not end here; another issue has surfaced in which some PCs unexpectedly blast sound at maximum volume, creating a stark contrast to the current silence experienced by others. Microsoft is also working to address this particular concern.
The situation surrounding Windows 11 24H2 highlights a familiar pattern in software updates, reminiscent of the challenges faced by Windows 10 throughout its lifecycle. As Windows 10 approaches its End of Life in October next year, Microsoft is under increasing pressure to refine Windows 11 and attract more users to the platform. With any luck, the current spate of bugs will soon be a thing of the past, paving the way for a smoother user experience.