IronFX Partners with Convrs to Ensure Compliance in Messaging Apps
Retail FX and CFDs broker IronFX has recently announced a strategic partnership with messaging platform provider Convrs to enhance compliance while utilizing messaging apps for business communication.
Personal messaging accounts on personal devices can pose compliance risks for Forex brokers, as they lack the necessary monitoring and documentation capabilities required in the tightly regulated industry. To address this challenge, IronFX has integrated the Convrs Omnichannel Messaging Platform into its operations.
Enis Mehmet, CCO & Co-Founder of Convrs, emphasized the importance of using business messaging platforms for compliant communication to avoid regulatory pitfalls. By leveraging Convrs, brokers can ensure secure and compliant messaging while harnessing the potential of messaging apps for business growth.
The Convrs Platform offers various features to facilitate compliant messaging, including Unified Agent Access and Official Accounts, Chat Documentation, and Agent and Messaging Oversight. These capabilities enable IronFX to maintain professionalism and compliance in their client communications.
An IronFX spokesperson highlighted the benefits of the partnership with Convrs, emphasizing the platform’s monitoring capabilities for real-time oversight of agent interactions and compliance management. This collaboration allows IronFX to enhance customer service capabilities and improve user experience through personalized interactions.
About Convrs
Convrs is an omnichannel messaging platform that provides smart messaging solutions for Marketing, Sales, and Customer Service. From lead generation to post-engagement, Convrs empowers businesses to effectively engage customers at every stage of the customer journey through messaging apps.
About IronFX
IronFX is a global leader in online trading, offering multiple trading platforms and a wide range of tradable instruments in forex and Contracts for Difference (CFDs). With a presence in over 180 countries, IronFX serves both retail and institutional customers with award-winning trading services.
