Meta is embarking on an innovative journey to enhance user experience on WhatsApp and Messenger, particularly in response to the European Union’s Digital Markets Act. This initiative will enable users to connect seamlessly with individuals using various third-party messaging services, a feature aptly termed “third-party chats.”
Enhancing User Connectivity
In a recent announcement dated September 6, Meta revealed that it has been diligently gathering insights from users over the past few months to prioritize the development of these third-party chat functionalities. The company emphasized its commitment to improving user connectivity by introducing new notifications within WhatsApp and Messenger. These notifications will keep users informed about the availability of new third-party messaging applications.
To facilitate a smooth transition, Meta has designed an intuitive onboarding process. This allows users to familiarize themselves with the third-party chat feature and customize their preferences. Users will have the flexibility to select which third-party applications they wish to receive messages from and how they prefer to manage their inboxes.
Customizable Messaging Experience
Meta’s latest update offers users the option to receive third-party messages in a dedicated folder, their existing inbox, or a combination of both. Additionally, the platform will incorporate features such as reactions, direct replies, typing indicators, and read receipts to enrich the messaging experience. Looking ahead, functionalities like group creation, voice calls, and video calls are slated for introduction in 2027.
While the development of third-party chats presents technical challenges, Meta remains steadfast in its commitment to privacy and security. The company acknowledges that safeguarding user data is a collective responsibility and is dedicated to advancing this initiative further. As stated in their blog, “We have already come a long way, but there is a lot more to build.”
