Windows 11 24H2’s recent April patch has stirred up a series of peculiar issues that have left users scratching their heads. Among the most notable problems is the malfunctioning of Windows Hello, the feature designed for secure logins through facial recognition or other methods. Reports indicate that the cumulative update for April 2025, identified as KB5055523, has disrupted the functionality for some users, particularly those utilizing a privacy shutter over their webcams.
One user, who operates an HP Spectre laptop, shared their experience, stating, “I’ve reproduced the issue several times, with several clean installs. The webcam we’re using is the Logitech Brio 4K, with the latest firmware and drivers, which is compatible with Windows Hello.” This sentiment has been echoed across various platforms, including Reddit, where users have reported similar challenges with facial recognition post-update. One individual noted, “Before, I had the camera (Brio 4K) covered and it would work fine. Now, I have to remove the privacy cover for it to recognize me.”
In light of these issues, the primary workaround appears to be uninstalling the April update, suggesting a direct correlation between the patch and the login troubles. However, Windows Latest has proposed a potential solution that involves navigating to the Device Manager. Users can disable the RGB/color camera while keeping the infrared camera active, which may restore functionality to Windows Hello. It’s important to note that this fix is not guaranteed to work for everyone, and users should be prepared to re-enable the RGB camera afterward.
Interestingly, Microsoft has acknowledged a separate issue related to Windows Hello in the official patch notes, although it does not pertain to the aforementioned bug. This known issue affects devices with specific security features enabled and is primarily relevant to users on Windows 11 Pro or enterprise editions. Those on Windows 11 Home are unlikely to encounter this particular hiccup.
Installation blues
Another significant concern highlighted by Windows Latest is the re-emergence of installation failures associated with the April 2025 update. Users have reported encountering cryptic error messages, such as hexadecimal stop errors, during installation attempts. Some have experienced their updates stalling at 20% or 70%, leaving them in a frustrating limbo.
Microsoft is reportedly investigating these installation issues, which have also been discussed on the company’s Answers.com help forum. While some users have received suggestions from customer service representatives, the effectiveness of these solutions has varied widely. One user described their update as being stuck in a ‘pending restart’ state, adding another layer of complexity to the situation.
3 of the weirdest Windows 11 bugs
- 1. Language swap goes completely off the rails: A baffling bug emerged where users changing their operating system language found that many menus and texts remained in the original language, creating a confusing hybrid experience.
- 2. Baffling deletion of Copilot: In a particularly embarrassing turn of events, a bug caused the uninstallation of the Copilot app, just as Microsoft was ramping up its promotion of this AI assistant.
- 3. See more – or less – of File Explorer: A notable glitch saw the ‘See more’ menu in File Explorer extending beyond the screen’s border, rendering many options inaccessible. This issue has only recently been resolved with the latest April update.
As users navigate these challenges, the peculiarities of Windows 11 24H2 continue to unfold, leaving many to wonder what other surprises lie ahead.