In a recent development, Microsoft has taken proactive measures to address compatibility issues arising from outdated installations of Google Workspace Sync for Microsoft Outlook (GWSMO) on devices attempting to upgrade to Windows 11 24H2. This decision comes in response to reports of Outlook launch failures, which have left users encountering frustrating error messages such as “Cannot Start Microsoft Outlook” and “MAPI was unable to load the information service.”
Understanding the Issue
GWSMO serves as a vital tool for users who wish to integrate their Google Workspace emails, calendar events, contacts, notes, and tasks seamlessly within the Outlook environment. However, the current version of GWSMO, which is essential for smooth operation, is 4.3.68.0, released on November 22. Users who have not updated to this version will face significant challenges when attempting to launch Outlook after upgrading to Windows 11 24H2.
To mitigate the impact on users, Microsoft has implemented a compatibility hold on Windows devices utilizing GWSMO. This safeguard, identified by ID 54318776 in Windows Update for Business reports, aims to prevent further complications for customers who may be unaware of the necessary updates.
- Key Points to Note:
- Updating to the latest version of GWSMO will resolve the Outlook launch issues.
- Once upgraded to Windows 11 24H2, users will be unable to uninstall or reinstall GWSMO.
- Users experiencing the safeguard hold should refrain from using the Windows 11 Installation Assistant or Media Creation Tool until the issue is resolved.
Microsoft has advised users that if they continue to experience the safeguard hold 48 hours after updating GWSMO, they should reach out to Google Workspace Support for further assistance. This guidance reflects the company’s commitment to ensuring a smooth transition for its users while addressing the complexities of software compatibility.
This is not the first instance of Microsoft implementing safeguard holds for the Windows 11 24H2 update. Previously, similar measures were taken for devices running certain Ubisoft games, which faced crashes and audio issues, as well as for systems with USB scanners using the eSCL protocol. Additionally, the company has blocked upgrades on PCs with incompatible Intel Smart Sound Technology audio drivers, which were causing blue screen of death (BSOD) errors.
Other notable safeguard holds include restrictions on systems running Asphalt 8 (Airborne), specific integrated cameras, certain Asus devices (X415KA and X515KA), various wallpaper customization applications, the Safe Exam Browser app, and the Easy Anti-Cheat software used in multiplayer online gaming.
