Windows 11 24H2 is currently inaccessible to a significant number of users due to compatibility holds imposed by Microsoft. These holds are specifically designed to protect users from potential conflicts arising from certain hardware and software configurations that could lead to crashes, performance degradation, or other erratic behaviors.
For those encountering barriers to upgrading via Windows Update, a “Learn More” link is available to provide insights into the specific compatibility holds affecting their devices.
ASUS BSODs
Users of ASUS devices, particularly the X415KA and X515KA models, may find themselves facing blue screen errors post-update. This issue, acknowledged by ASUS support, stems from compatibility challenges with these particular models. Consequently, Microsoft has paused the rollout of the update for these devices, which will only become available once ASUS issues a firmware update through Windows Update or its proprietary application.
Voicemeeter app
For those utilizing the Voicemeeter application, a blue screen accompanied by a MEMORY MANAGEMENT error may occur upon launching the app after the installation of the Windows 11 2024 update. This problem arises from an incompatibility between the Voicemeeter driver and the updated memory management system of Windows 11. As a result, Microsoft has suspended the update for installations featuring Voicemeeter until VB-Audio Software provides a resolution.
Integrated cameras
A peculiar issue has emerged where integrated cameras cease to function following the upgrade to Windows 11 24H2. Users have reported malfunctions in object and face detection features, impacting applications such as the Camera app, Windows Hello facial recognition, and various third-party software that rely on integrated cameras. Microsoft has halted the update for affected devices, though the extent of the impact remains uncertain due to the widespread use of integrated cameras in laptops.
Safe Exam Browser
The Safe Exam Browser, a specialized tool for secure examinations in educational and corporate settings, faces challenges with versions 3.7 or lower after the Windows 11 update. These older versions may experience operational issues post-24H2 installation. To safeguard users dependent on the Safe Exam Browser, Microsoft is restricting the update for devices utilizing these versions.
Easy Anti-Cheat BSOD
Devices employing Easy Anti-Cheat, essential for popular games like Fortnite, may encounter system crashes following the update. This issue predominantly affects devices powered by Intel’s Alder Lake+ processors and vPro technology, particularly when outdated Easy Anti-Cheat drivers are in use. To alleviate this situation, Microsoft has temporarily paused the update for devices with older drivers, encouraging users to update their games or drivers to regain access to the update.
Fingerprint sensors
Users with fingerprint sensors may discover that their devices become unresponsive after locking the system. In such cases, Windows Hello fingerprint authentication will fail, necessitating the use of a PIN or facial recognition to unlock the PC. Microsoft has implemented a hold on these devices to prevent complications, with plans to release a firmware update to rectify the issue.
Wallpaper customization apps
Wallpaper customization applications are also contributing to the blockage of Windows 11 24H2. Users who employ these apps may experience a range of problems, including missing wallpapers, disrupted desktop previews, and error messages within the applications after installing the update. Microsoft advises users to update their wallpaper apps to lift the compatibility hold.
Intel Smart Sound Technology
Compatibility issues between Windows 11 and Intel Smart Sound Technology are not uncommon following major updates. Currently, devices with SST drivers may encounter blue screen errors when attempting to upgrade to version 24H2. Microsoft and Intel have identified driver versions 10.29.0.5152 and 10.30.0.5152 as incompatible. Users can resolve this by updating their Intel SST drivers to versions 10.30.00.5714 or 10.29.00.5714 or later, although it may take up to 48 hours for the Windows 11 update to become available post-driver update.
Asphalt 8 (Airborne)
The presence of Asphalt 8 (Airborne) on devices is another reason for the blockage of Windows 11 24H2. Some users may be unaware of the game’s installation, yet it remains a factor preventing the upgrade. A bug associated with the update can cause the game to freeze, necessitating a restart to continue gameplay. To enhance user experience, Microsoft has placed a hold on devices running Asphalt 8.
What do you do if Windows 11 24H2 is paused on your device?
Microsoft advises users against attempting manual updates via the Windows 11 Installation Assistant or the media creation tool on devices affected by these compatibility holds. Instead, users should check for updates to the specific software or hardware drivers that may be causing the holds and see if these updates lift the block on the upgrade. Each hold is expected to be resolved over time, and forcing the upgrade could lead to significant issues, including blue screen errors.
