Last week, the release of update KB5051987 for Windows 11 24H2 aimed to enhance security and improve user experience. However, the rollout has not gone as planned, with numerous users reporting a range of issues that have raised concerns about the update’s overall stability.
File Explorer problems
Among the most significant complaints is the unresponsiveness of File Explorer. Users attempting to access folders such as Desktop, Documents, or Pictures have found the application freezing or failing to open entirely. Even attempts to launch File Explorer through desktop shortcuts or Windows search have proven futile for some.
Interestingly, while File Explorer may not be fully operational, it continues to run in the background and can sometimes be accessed via the sidebar. Unfortunately, this workaround does not resolve the primary issue, as content remains inaccessible, leading to frustration among those affected. In some cases, users have reported that even system restoration or reinstallation efforts have failed to rectify the situation, with a few experiencing a completely black desktop as a result.
Download and installation problems
Installation woes have also plagued many users, with reports indicating that some are unable to install the KB5051987 update at all. Although this security update is mandatory and should ideally download and install automatically, users have encountered persistent error messages that halt the process. Consequently, many find themselves trapped in a seemingly endless update loop, with repeated attempts yielding little success.
For those facing similar challenges, clearing the software distribution folder—where Windows stores update files—might provide a solution. However, patience is advised, as the update may eventually install on its own for some users.
Camera and other problems
Camera functionality has also come under fire following the February update, reminiscent of issues experienced in January when various webcams ceased to function correctly. Users have reported that their systems fail to recognize the camera post-update, adding to the growing list of grievances.
Additional problems associated with the KB5051987 update include:
- Performance drops during gaming sessions.
- Errors encountered while installing applications in Windows Sandbox.
- Glitches in taskbar preview animations.
- Isolated reports of users being unable to boot into Windows, necessitating manual booting via BIOS.
What you can do
For those experiencing severe issues with the February patch, uninstalling it may be a viable option. Users can navigate to Settings > Windows Update > Update history > Uninstall updates, locate the KB5051987 update, and select Uninstall. It is important to note that uninstalling this update will leave systems vulnerable, as key security fixes will be absent until Microsoft addresses the underlying problems in a future update.
This information has been adapted from our sister publication PC-WELT, originally presented in German.
