Spotify users on Android have recently taken to online forums to voice their frustrations regarding persistent issues with the music streaming app. Reports indicate that the app frequently crashes and freezes, even when users are connected to a stable Wi-Fi network. This situation has been highlighted on the Spotify support forums and covered by 9to5Google, prompting a response from the Swedish company.
What problem are users facing?
Many users have shared their experiences, detailing how the app becomes unresponsive upon logging in. One user remarked, “As soon as I log in, the app just freezes and I get the ‘not responding’ notification to close the app. Disconnect from Wi-Fi, though, and all is fine when I reopen.” Another user echoed this sentiment, stating, “My wife and I both have Pixel 9 phones. Exact same problem. We can’t use Spotify at home with Wi-Fi on. Turn off Wi-Fi and use cellular when you start the app, and everything’s fine.”
Others have expressed their dissatisfaction, noting that the app’s instability has rendered it unusable in certain settings. “Spotify is unusable in this state, especially because I need Wi-Fi to connect to speakers in my house. It is the only app crashing. Everything else is working fine,” one user lamented. Another user described their experience with the app on various devices, saying, “When launching the Spotify Android app on my Android phone or my Android tablet, I’m unable to interact with the UI. It is unresponsive, eventually it’ll respond but is very slow, and I keep getting a ‘Spotify isn’t responding’ notification pop-up. This started happening after I updated to the latest Android version on my Samsung mobile devices, but it only affects the Spotify app.” Despite following all troubleshooting tips provided by Spotify support, many users have found no resolution.
What is Spotify saying about the app freezing issue?
In response to the growing concerns, Spotify has acknowledged the issue, particularly affecting users with Samsung and Google Pixel devices while connected to Wi-Fi. The company stated, “We’ve received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain Wi-Fi networks. The issue doesn’t occur while using mobile data.” However, Spotify has not provided a specific timeline for a fix, leaving some users to speculate that the problem may be linked to Chromecast-ready devices.
How to tell if you are affected by the issue?
If you suspect your Android device is impacted by this Spotify app issue, you may notice the app freezing upon launch or displaying the “Spotify isn’t responding” message. Generally, the app functions well on mobile data but may exhibit sluggishness or freezing when connected to your Wi-Fi network.
