Air Canada has addressed a recent technical issue that led to the appearance of fictitious boarding passes in customers’ mobile applications. Users reported encountering boarding passes for past flights, as well as for non-existent journeys, creating a wave of confusion among travelers.
Customer Experiences
One user on the r/aircanada subreddit shared their surprise, stating, “I woke up this morning to the Air Canada app showing a flight leaving in 10 minutes to Munich, Germany.” This unexpected notification highlights the peculiar nature of the glitch, which primarily affected Android users.
In response to the situation, Air Canada issued a statement confirming that the bug has been resolved and advised customers to update their app to eliminate any lingering issues. The airline reassured passengers that the erroneous boarding passes posed no security threat, emphasizing that they would not have been accepted for boarding or security clearance. “No customer would have been able to clear security or board a flight with one of those boarding passes,” the statement clarified.
Widespread Reports
Some users reported an overwhelming number of boarding passes appearing in their apps. “I’ve got 60 boarding passes. We’re going flying today, baby,” quipped one Reddit user, illustrating the humorous side of the glitch. However, others faced additional complications, such as discrepancies in upgrade options and rewards points.
One user humorously noted, “My app says my upgrades expire in 1969! I definitely wouldn’t have let them expire but unfortunately, I wasn’t born yet.” Another echoed similar frustrations, stating, “They’re having some serious issues with the app. I have 60 boarding passes all for today and haven’t been able to see my Status Qualifying Miles, Status Qualifying Segments, or Status Qualifying Dollars for weeks.”
In light of these challenges, Air Canada is actively encouraging affected customers to delete and re-download the app to ensure a smooth user experience moving forward.
