Microsoft has made a notable update to its Windows Health Dashboard, highlighting a new known issue that may affect users still utilizing the classic Windows 10. The company has indicated that those operating on version 22H2, particularly with recent updates, might encounter difficulties logging into Azure Virtual Desktop, among other complications.
Details of the Issue
This problem is specifically observed on systems that have installed the July 2024 non-security updates (KB5040525) and later. Users attempting to log into Azure Virtual Desktop may find their systems hanging on a black screen for an unsettling duration of 10 to 30 minutes. Additional symptoms reported include failures in single sign-on for applications such as Teams and Outlook, along with various Office applications losing their network connectivity.
Microsoft elaborates on the underlying cause of this issue:
This issue is caused by a deadlock in the interactions between the Azure Active Directory (AAD) broker and the underlying AppX deployment service (AppxSvc) and Background tasks infrastructure service. You are more likely to experience this issue if you are using FSLogix user profile containers on multi-session environments. FSLogix is a Microsoft tool that helps manage and speed up user profiles on computers, especially in virtual environments like remote desktops.
It is important to note that this issue is distinct from a black screen caused by an invalid state of the AppX Deployment Service, which was previously addressed in update KB5045594.
While this newly identified bug poses challenges for enterprise environments, it appears to spare regular users. Windows 10 Home, Pro, and Education editions are unlikely to be affected, as Azure Virtual Desktop is rarely utilized in these settings.
Microsoft is actively investigating the situation and has promised to provide further updates as they become available.
Extended Security Program Announcement
In related news, Microsoft has recently announced pricing for the Extended Security Program aimed at regular consumers. For those planning to continue using Windows 10 beyond its end-of-support date in October 2024, it may be wise to start budgeting for an additional twelve months of security updates, which will come at a cost of .
