Users eager to ensure their Microsoft PCs are up-to-date may find themselves facing unexpected challenges when attempting to log in with Windows Hello. The recent patch bundle, released yesterday, has introduced complications for a select group of users operating either System Guard Secure Launch or Dynamic Root of Trust for Measurement (DRTM) on Windows 11 and Server 2025. For those affected, it may be necessary to reset their login PIN or biometric settings to regain access to their devices.
In an advisory, Microsoft acknowledged the issue, stating, “We’re aware of an edge case of Windows Hello issue affecting devices with specific security features enabled.” The company elaborated that following the installation of this update and performing a Push button reset or a Reset this PC from Settings > System > Recovery while selecting Keep my Files and Local install, some users might encounter difficulties logging into Windows services using Windows Hello. Messages such as ‘Something happened and your PIN isn’t available. Click to set up your PIN again’ or ‘Sorry something went wrong with face setup’ may appear.
The problematic security patch in question is KB5055523, dated April 8, which addresses various vulnerabilities in Windows 11 and Server 2025, including the privilege-elevating CVE-2025-29824 that is currently being exploited by ransomware in the wild.
This patch also encompasses KB5053656, released on March 27, which has been associated with several other issues, including bugs affecting Citrix and Roblox, previously reported.
However, it’s not all doom and gloom. The March KB release brings several enhancements, including bug fixes for Dolby Vision-capable displays, resolutions for apps crashing on the graphics settings page, and corrections for corrupted virtual NIC names, among other improvements. Additionally, users can look forward to new features with Copilot+. Microsoft notes, “Whether it’s searching in File Explorer, in the Windows Search on your taskbar, or in Settings – just type what’s on your mind to find it on your Copilot+ PC.” This means users no longer need to remember specific file names or settings, as they can simply use their own words in the search box, such as ‘summer picnics,’ to retrieve relevant results from both local and cloud-stored photos.
Meanwhile, Windows 10 users are still awaiting a patch for the aforementioned CVE-2025-29824 vulnerability, which has been actively exploited by the Storm-2460 criminal group against victims across the US, Spain, Venezuela, and Saudi Arabia. Currently, only Windows 11 and Server 2025 have received protection against this threat.
Updated to add
In a recent development, Microsoft has now issued a patch for Windows 10 users addressing the exploited vulnerability that Redmond had previously warned about. Users of the operating system can access the patch through the designated channels.
