Summary

  • Users report an inability to enroll in Windows 10 ESU; errors claim the region is unsupported.
  • PCs tied to work or school accounts get errors and are flagged as needing an organization ESU license.
  • Workaround: download Windows 10 ISO and do an in-place upgrade to fix enrollment.

In a recent turn of events, Microsoft’s Windows 10 Extended Security Updates (ESU) program, initially perceived as a safety net for users hesitant to transition to Windows 11, has encountered significant enrollment challenges. The ESU program allows users to secure an additional year of updates for a nominal fee, ensuring their devices remain shielded from emerging cyber threats. However, a growing number of users are finding themselves unable to access this crucial service.

People reportedly cannot sign up for Windows 10’s ESU plan

Reports have surfaced on Windows Latest from frustrated users who are facing obstacles while attempting to enroll in the ESU plan. Many are met with error messages indicating that their region is unsupported, a claim that raises eyebrows, especially when users from countries like the Netherlands—where the ESU is indeed enabled—are receiving notifications that the service is “temporarily unavailable in your region.”

“The enrollment experience for the Windows 10 Extended Security Updates (ESU) program may vary by region based on local market factors. ESU enrollment will begin rolling out to Windows 10 customers in the EEA in early October, with coverage available beginning October 15, 2025. The latest Windows update is required to enroll in ESU.”

While Microsoft’s statement suggests that the rollout is ongoing, the timeline raises questions about whether these issues stem from regional discrepancies or underlying system errors. Users also report encountering a second error message stating, “We can’t enroll you in Extended Security Updates right now. Close this window and try again.” This particular issue seems to arise more frequently for devices previously linked to work or educational accounts, leading the system to mistakenly classify them as organizational devices requiring a different ESU license.

Fortunately, there is a workaround. Users can download the Windows 10 ISO and perform an in-place upgrade, a process that appears to resolve the enrollment complications. This solution not only streamlines the user experience but also reinforces the importance of maintaining an updated system to ensure access to essential security features.