Eset Premium has made a notable entrance into the cybersecurity landscape of 2024, presenting itself as a swift and effective antivirus solution. However, its past performance raises some eyebrows, as highlighted by a recent review that notes, “Eset Premium is a fast and effective antivirus in 2024, but its poor track record in previous years is concerning.”
- Excellent malware protection in 2024
- Flexible plans allow for more devices
- Quick installation process
- Live chat support available 11 hours on weekdays
- Poor test results prior to 2024
- Relatively high pricing
- Chatbot errors regarding live agent availability
Eset has established itself as a lightweight antivirus solution that minimally impacts system performance. While speed is crucial, the essence of an antivirus program lies in its ability to robustly protect against evolving cybersecurity threats.
Specs
| Eset Premium | |
| Platforms | Windows, macOS, Linux, iOS, Android |
| Devices | 1+ (Essential, Premium), 5+ (Ultimate) |
| Support | Chat, Email, Phone |
| Free version? | No |
Tiers and pricing
Eset provides a variety of pricing options, allowing users to add devices and extend their subscription for a more economical choice. The entry-level Essential plan, priced at annually, offers real-time malware protection, a network firewall, and PC cleanup tools. The Premium tier, available for , enhances security with a password manager, ransomware protection, and file encryption, covering one device with additional devices available for each.
The Ultimate plan, priced at 0, caters to five devices initially, with the same fee for each extra device. This tier includes an unlimited VPN, image metadata removal, and dark web monitoring capabilities. For those seeking value, Eset offers a 30-day free trial for the Essential and Premium plans, while the Ultimate plan requires a paid subscription. Although Eset provides basic malware scanning tools, users may find more effective free antivirus solutions available.
Design
The installation process for Eset begins seamlessly on the website, where users can easily access their active subscription. After selecting the option to Protect device, the download for Windows begins. The installer allows for some customization, enabling features like Eset LiveGrid, which utilizes anonymous data to enhance protection and usability.
A brief tour of the application highlights key features, while an initial scan identifies potential malware. Despite opting out of unwanted application detection, Eset still prompted a warning about an app I had intentionally downloaded. The Premium app provides a clear overview of security status, indicated by a green checkmark for active protection, with easy navigation through various tabs for scans, updates, tools, settings, and support.
Equipped with a password manager, ransomware protection, data encryption, network inspection, and browser protection, the app’s plethora of options can feel overwhelming. Most users may prefer to stick with default settings, as the setup process concludes with a scan that alerts them to recognized applications.
Features
Independent security lab AV-Comparatives indicates that Eset Premium has shown strong performance in 2024, although its previous years were less impressive. The software earned a single star in real-time malware protection tests conducted between July and October 2023, reflecting a significant gap in its security history.
For context, a comparison with other antivirus solutions, such as Norton 360, reveals that Eset’s track record lacks the consistency seen in top-tier competitors. A practical test on Wicar’s malware test website demonstrated Eset Premium’s capability to block all 13 threats, a feat also achieved by the free Microsoft Defender.
The password manager feature prompts users to create a master password, distinct from their Eset login, to access stored credentials. However, it lacks the advanced functionalities found in leading password management solutions.
Support
Eset Premium offers 24/7 technical support through an AI chatbot, which is responsive for basic inquiries but may struggle with more complex questions. Users seeking immediate assistance from a live agent may find better service with alternatives like Bitdefender.
Despite the chatbot’s claims of unavailability, users can access live chat support during business hours (6 a.m. to 5 p.m. PT) through the contact page. Once connected, live agents provide prompt and effective assistance, ensuring that support remains a strong aspect of the Eset experience, despite initial AI glitches.
Privacy and security
Eset’s privacy policy assures users that their data is utilized solely for service provision and is shared only with third-party companies involved in customer support and billing. While Eset’s internal security appears robust, reports indicate that a breach involving its partner Comsecure led to a brief phishing campaign targeting Eset customers.
Is Eset right for you?
While Eset Premium demonstrates commendable speed and protection in 2024, its inconsistent historical performance may raise concerns for potential users. Those seeking reliable, year-round protection may find more consistent options among leading antivirus solutions, particularly for gaming PCs where performance is key.
