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Millions of Avast antivirus software customers are getting a refund. Here’s why.
February 24, 2025
In a significant development for consumers, millions of Americans who purchased antivirus software from Avast may soon find themselves eligible for compensation, following a .5 million settlement reached between the company and the Federal Trade Commission (FTC). This announcement was made public on Monday, shedding light on the implications for approximately 3.7 million customers who acquired Avast products between August 2014 and January 2020.
Details of the Settlement
Starting this week, affected consumers can expect to receive emails informing them of their eligibility to apply for compensation. The FTC has outlined that Avast allegedly collected extensive personal information from its users through its antivirus software and browser extensions. This data included:
Religious beliefs
Health concerns
Political leanings
Locations
Financial status
Despite Avast’s assertions that its software would safeguard user privacy by blocking third-party tracking, the FTC claims that the company sold this sensitive information without user consent to over 100 third parties via a subsidiary known as Jumpshot. This revelation has raised significant concerns regarding consumer privacy and data protection.
Beginning Monday, the FTC will initiate the process of notifying nearly 3.7 million individuals who may qualify for a refund. Eligible consumers can easily file a claim online at www.ftc.gov/Avast. If you receive an email containing a claim number, you can proceed to apply for payment at www.avastsettlement.com/file-a-claim. For those requiring assistance with the claims process, a dedicated refund administrator can be reached at 1-866-290-0165.
It is important to note that claims must be submitted by June 5 to qualify for compensation. The amount of payment each eligible consumer receives will depend on various factors, including the total number of claims filed. According to the FTC, payments are anticipated to be distributed in 2026.
As of now, Avast has not provided any comments regarding the settlement or the ongoing claims process.
Millions of Avast antivirus software customers are getting a refund. Here’s why.
In a significant development for consumers, millions of Americans who purchased antivirus software from Avast may soon find themselves eligible for compensation, following a .5 million settlement reached between the company and the Federal Trade Commission (FTC). This announcement was made public on Monday, shedding light on the implications for approximately 3.7 million customers who acquired Avast products between August 2014 and January 2020.
Details of the Settlement
Starting this week, affected consumers can expect to receive emails informing them of their eligibility to apply for compensation. The FTC has outlined that Avast allegedly collected extensive personal information from its users through its antivirus software and browser extensions. This data included:
Despite Avast’s assertions that its software would safeguard user privacy by blocking third-party tracking, the FTC claims that the company sold this sensitive information without user consent to over 100 third parties via a subsidiary known as Jumpshot. This revelation has raised significant concerns regarding consumer privacy and data protection.
Beginning Monday, the FTC will initiate the process of notifying nearly 3.7 million individuals who may qualify for a refund. Eligible consumers can easily file a claim online at www.ftc.gov/Avast. If you receive an email containing a claim number, you can proceed to apply for payment at www.avastsettlement.com/file-a-claim. For those requiring assistance with the claims process, a dedicated refund administrator can be reached at 1-866-290-0165.
It is important to note that claims must be submitted by June 5 to qualify for compensation. The amount of payment each eligible consumer receives will depend on various factors, including the total number of claims filed. According to the FTC, payments are anticipated to be distributed in 2026.
As of now, Avast has not provided any comments regarding the settlement or the ongoing claims process.