M&S shoppers are being encouraged to enhance their online security measures in light of a recent cyber attack that has disrupted customer services both online and in stores. Experts from Norton, a leading antivirus software firm, have emphasized the importance of implementing robust security protocols following the breach that has affected the retailer for several weeks.
In a recent communication, M&S acknowledged the ongoing challenges, stating, “We are unable to process any online orders at the moment, but stores remain open as usual.” Customers have expressed their concerns on social media, seeking clarity on when normal operations will resume. M&S responded, “We can’t confirm that at the moment, but we are working very hard to get operations back online.”
The cyber attack has raised alarms as M&S disclosed that sensitive customer information, including phone numbers, email addresses, and order histories, was compromised. In light of these developments, Luis Corrons, a security expert at Norton, has issued a call to action for consumers to review their online security practices.
Strengthening Online Security
Corrons advocates for the activation of two-step verification across all online accounts, describing it as a vital safeguard against unauthorized access. “This simple step provides a powerful barrier,” he noted, urging shoppers to take proactive measures.
Additionally, Corrons advises consumers to be judicious about the personal and payment information they store on retail platforms. “While storing these details can offer convenience, it also increases potential exposure if the platform is compromised,” he cautioned. By minimizing the amount of information shared online, shoppers can reduce their risk without sacrificing convenience.
As cyber threats evolve, Corrons highlighted a concerning trend: attacks are increasingly targeting human behavior rather than merely breaching systems. “This shift places individual consumers at the center of the threat landscape,” he explained. With attackers employing AI tools and sophisticated phishing scams, the nature of these threats has become more personalized and harder to detect.
To further bolster security, Corrons recommends practical steps such as deleting unused accounts, utilizing strong and unique passwords, and ensuring that devices and software are kept up to date. “These are no longer optional best practices; they are the new standard for everyday digital safety,” he asserted, underscoring the importance of vigilance in today’s digital shopping environment.
